Genesys Announces $1.5 Billion Investment from Salesforce and ServiceNow

July 31, 2025

Genesys announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount. The proceeds will be used to repurchase shares from Genesys’ existing equity holders, and the investment is expected to close by the end of Genesys’ fiscal year 2026 subject to customary closing conditions.

Buyers
Salesforce, ServiceNow
Targets
Genesys
Sellers
Hellman & Friedman, Permira
Industry
Cloud & SaaS
Location
United States
Transaction Type
Growth capital

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