Qualtrics Acquires Press Ganey Forsta for $6.75 Billion

Press Ganey Acquires Forsta from EQT Private Equity and Verdane

February 7, 2022

Software

Press Ganey has acquired Forsta, a London-headquartered provider of market research, customer experience and employee experience technology, from EQT Private Equity and Verdane. The deal closed on April 26, 2022 and is intended to accelerate product innovation (especially in AI and analytics), expand Press Ganey's international and cross‑industry presence, and combine Forsta's HX platform with Press Ganey's healthcare-focused solutions.

Press Ganey Forsta Acquires InMoment

May 14, 2025

Data & Analytics

Press Ganey Forsta has acquired InMoment to combine their customer experience (CX) technologies and accelerate AI and NLP-driven capabilities across industries. The deal brings together Press Ganey Forsta's HX platform and InMoment's conversational intelligence and reputation management to expand cross-industry expertise and deliver deeper, data-driven insights for clients.

Press Ganey Acquires SPH Analytics

May 26, 2021

Healthcare Services

Press Ganey has acquired SPH Analytics to combine patient experience data with member experience data, creating a unified view across the healthcare journey for payers and providers. The deal brings SPH's payer-focused analytics and measurement capabilities into Press Ganey's portfolio and STG Partners will remain a minority shareholder.

Press Ganey Acquires Hyperlift Logic to Strengthen Medicare Advantage Solutions

April 15, 2025

Healthcare Services

Press Ganey has acquired Hyperlift Logic, a specialist in Medicare Advantage Stars performance analytics, and launched a new Stars Center of Excellence that combines Hyperlift's predictive modeling with Press Ganey's member experience data and AI tools. The move aims to help health plans improve Star Ratings across CAHPS, HEDIS, HOS and pharmacy measures, enabling more proactive, personalized member engagement and better quality outcomes.

Forsta Acquires HelloIgnite

August 9, 2022

Software

Forsta has acquired HelloIgnite, a crowdsourcing and innovation management platform, and will integrate HelloIgnite's idea-generation and crowdsourcing technology into its Human Experience (HX) platform. The deal expands Forsta's CX, EX and market research capabilities by adding employee-driven idea management and collaboration tools for enterprise clients.

Qualtrics Acquires Clarabridge

July 29, 2021

Cloud & SaaS

Qualtrics agreed to acquire Clarabridge in a stock transaction valued at $1.125 billion, bringing Clarabridge's omnichannel conversational analytics and AI capabilities into the Qualtrics Experience Management (XM) platform. The acquisition expands Qualtrics' analytics capabilities for unstructured customer feedback (social, calls, chat, reviews) and is intended to accelerate growth and strengthen its position as the leading XM provider.