Serenova (Marlin Portfolio Company) Acquires ProScheduler WFM

Serenova Acquires TelStrat

October 23, 2017

Cloud & SaaS

Serenova, an Austin-based contact center-as-a-service (CCaaS) provider, acquired TelStrat, a provider of call recording, workforce optimization (WFO) and analytics solutions. The deal adds TelStrat's Engage WFO product and customers to Serenova's CxEngage platform to accelerate capability expansion, cross-sell opportunities and improved contact-center experience offerings.

Marlin-backed Puzzel Acquires U-Source Limited (U-WFM)

April 15, 2020

Cloud & SaaS

Marlin Equity Partners has acquired U-Source Limited (U-WFM), a Sheffield-based provider of workforce management and optimization software, and will merge it into Puzzel, Marlin's cloud-based contact centre portfolio company. The deal expands Puzzel's product suite with integrated workforce management capabilities, accelerating its UK expansion and enhancing its end-to-end customer engagement platform.

RingCentral Acquires CommunityWFM

September 8, 2025

Cloud & SaaS

RingCentral has acquired CommunityWFM, a cloud-based, AI-first workforce management provider, to integrate advanced WFM capabilities into its RingCX contact center platform. The addition enables RingCentral to offer AI-powered forecasting, scheduling, and real-time adherence as part of RingCX, with the new RingCentral AI Workforce Management available as an add-on starting at $20 per agent per month.

Officium Labs Acquires SpreadsheetScheduler.com

March 11, 2021

Software

Officium Labs, a San Mateo-based customer experience startup, has acquired SpreadsheetScheduler.com to add workforce management and scheduling capabilities to its ServiceStack platform for call center management. The acquisition brings a widely used, affordable WFM toolset (trusted by brands like FOX, Domino's and Wells Fargo) into Officium's product suite to enhance forecasting and scheduling capabilities.

Marlin Equity Partners Acquires HotSchedules and Fourth

July 10, 2019

Cloud & SaaS

Marlin Equity Partners has acquired HotSchedules and Fourth and merged the two hospitality-focused SaaS providers to create an end-to-end back-of-house operations platform. Insight Partners partnered in the transaction and will hold a minority stake in the combined company, which will be based at HotSchedules' corporate headquarters in Austin, Texas.

Marlin Portfolio Company Marcura Acquires ShipServ

August 29, 2023

Software

Marlin Equity Partners announced that its portfolio company Marcura has acquired ShipServ Ltd., a London-based maritime procurement software platform and marketplace. ShipServ will be merged into Marcura to create an integrated maritime procurement-to-pay platform combining procurement, payments, compliance and data capabilities.