RingCentral Acquires CommunityWFM

Zendesk Acquires Tymeshift

June 22, 2023

Cloud & SaaS

Zendesk has completed the acquisition of Tymeshift, a workforce management solution built on the Zendesk platform, adding native multi-channel WFM, predictive AI forecasting and automatic scheduling to its CX product set. The AI-powered Tymeshift product—already used by more than 350 Zendesk customers—will be integrated into Zendesk to provide real-time scheduling, forecasting and visibility for contact center and multi-channel support teams.

ADP Acquires WorkForce Software

October 15, 2024

Software

ADP has acquired WorkForce Software, a workforce management solutions provider headquartered in Michigan, to expand ADP’s global workforce management capabilities and accelerate innovation for large, global enterprise clients. WorkForce Software’s time & attendance, scheduling, forecasting, and leave-management capabilities will be integrated into ADP’s suite to broaden offerings for ADP’s more than one million clients worldwide.

WorkWave Acquires TEAM Software

September 14, 2021

Cloud & SaaS

WorkWave, a PE-backed provider of field service SaaS solutions, has signed an agreement to acquire TEAM Software, a leading provider of software for cleaning, janitorial, security, and facilities management service providers. The deal (expected to close end of September 2021) is an add-on to WorkWave’s portfolio that expands its vertical coverage and international footprint; TEAM was previously backed by Accel-KKR.

WST Corp Acquires Conversion First Marketing (CFM)

July 19, 2023

Marketing & Advertising

Nashville-based Web Services Team Corporation (WST) has acquired Conversion First Marketing (CFM), a Franklin, Tennessee SEO-first web design and digital marketing agency. The acquisition expands WST/JLB's in-house capabilities in SEO, paid media, conversion rate optimization, and analytics to provide centralized branding, web design, and digital marketing services.

UiPath Acquires WorkFusion

February 6, 2026

AI & Machine Learning

UiPath has acquired WorkFusion, a pioneer in AI agents for financial crime compliance, to expand its agentic automation platform and strengthen solutions for banking and financial services. The deal closed in UiPath's first quarter of fiscal 2027; terms were not disclosed.

FieldWare Acquires Orion Communications, Inc.

November 28, 2023

Government & Public Sector

FieldWare, a Chicago-based provider of criminal justice software, has acquired Orion Communications, a Dallas-headquartered operational workforce management SaaS provider for public safety agencies. The acquisition will add Orion's scheduling, payroll and asset-management SaaS capabilities to FieldWare's case management and remote check-in solutions to expand its public-sector product suite; financial terms were not disclosed.