Zendesk Acquires Tymeshift

iQmetrix Acquires Shiftlab

August 12, 2021

Cloud & SaaS

iQmetrix has acquired Shiftlab, an AI-driven workforce management SaaS provider, to integrate employee scheduling and optimization into its telecom retail management platform. The acquisition is intended to expand iQmetrix's product capabilities, streamline scheduling for multi-store retail operators, and drive revenue growth for both companies.

Keywords Studios Acquires Helpshift

December 5, 2022

Cloud & SaaS

Keywords Studios acquired Helpshift, a San Francisco–based conversational customer service platform, in a deal valued at $75 million. Helpshift will be integrated into Keywords' Player Support business and combined with Keywords' Kantan AI studio to expand multilingual, AI-driven player support and customer engagement capabilities.

Zendesk Acquires Unleash

December 18, 2025

AI & Machine Learning

Zendesk has acquired Unleash, an AI-powered enterprise search platform, to strengthen its employee service and knowledge capabilities by adding generative AI search, permission-based retrieval, and deep channel integrations. The acquisition embeds Unleash’s connectors and native AI agents into Zendesk’s platform to accelerate time-to-value for internal support while preserving enterprise-grade security and data permissions.

Zendesk Acquires HyperArc

July 15, 2025

Data & Analytics

Zendesk has acquired HyperArc, an AI-native analytics platform known for its HyperGraph engine and real-time GenAI insights, to accelerate Zendesk's analytics roadmap and build next-generation customer intelligence capabilities. The acquisition will integrate HyperArc's technology and team into Zendesk's analytics offerings to deliver enhanced, GenAI-powered insights and automations for customers.

HealthStream Acquires ShiftWizard

October 12, 2020

Healthcare Services

HealthStream (Nasdaq: HSTM) acquired ShiftWizard, a Raleigh-based provider of SaaS nurse and staff scheduling solutions, for approximately $32.0 million in cash. The acquisition expands HealthStream's workforce solutions portfolio—adding scheduling, productivity and forecasting capabilities to better serve hospitals and other healthcare providers.

UKG Acquires Shiftboard

May 30, 2025

Cloud & SaaS

UKG has acquired Shiftboard, a Seattle-based employee scheduling software provider serving mission-critical operations in oil & gas, energy, and manufacturing. The acquisition, completed May 30, 2025, will integrate Shiftboard's industry-specific scheduling engine and AI-driven capabilities into UKG's Pro Workforce Management suite to expand UKG's capabilities for regulated, 24/7 operations.