iQmetrix Acquires Shiftlab

Zendesk Acquires Tymeshift

June 22, 2023

Cloud & SaaS

Zendesk has completed the acquisition of Tymeshift, a workforce management solution built on the Zendesk platform, adding native multi-channel WFM, predictive AI forecasting and automatic scheduling to its CX product set. The AI-powered Tymeshift product—already used by more than 350 Zendesk customers—will be integrated into Zendesk to provide real-time scheduling, forecasting and visibility for contact center and multi-channel support teams.

UKG Acquires Shiftboard

May 30, 2025

Cloud & SaaS

UKG has acquired Shiftboard, a Seattle-based employee scheduling software provider serving mission-critical operations in oil & gas, energy, and manufacturing. The acquisition, completed May 30, 2025, will integrate Shiftboard's industry-specific scheduling engine and AI-driven capabilities into UKG's Pro Workforce Management suite to expand UKG's capabilities for regulated, 24/7 operations.

iQmetrix Acquires Viva Tracker

November 16, 2021

Cloud & SaaS

iQmetrix, a Vancouver-based provider of telecom retail management software, has acquired Viva Tracker, a web-based back-office SaaS solution serving T-Mobile and Sprint wireless retailers. The acquisition brings Viva Tracker's team and capabilities into iQmetrix as a subsidiary to extend iQmetrix's retail management platform and expand market opportunities in the wireless retail channel.

Keywords Studios Acquires Helpshift

December 5, 2022

Cloud & SaaS

Keywords Studios acquired Helpshift, a San Francisco–based conversational customer service platform, in a deal valued at $75 million. Helpshift will be integrated into Keywords' Player Support business and combined with Keywords' Kantan AI studio to expand multilingual, AI-driven player support and customer engagement capabilities.

ShiftPixy, Inc. Acquires TurboScale for $150 Million

October 17, 2024

AI & Machine Learning

ShiftPixy, a Miami-based staffing and workforce-management platform, has acquired TurboScale, an AI infrastructure company, in a $150 million transaction comprised of $75 million in stock and $75 million in debt. The purchase brings GPU-accelerated cloud and AI model deployment capabilities into ShiftPixy's platform to accelerate AI-driven workforce analytics and automation, with new products expected by early 2025.

Snowflake Inc. Acquires Night Shift Development, Inc.

September 24, 2024

Data & Analytics

Snowflake Inc. has acquired Night Shift Development, a U.S.-based data infrastructure and analytics company known for its ClearQuery augmented intelligence platform. The acquisition gives Snowflake a dedicated capability focused on the U.S. public sector and national security customers, expanding its presence and offerings in the public sector and analytics space.