InteLogix Acquires Pioneer Customer Experience LLC

IgniteTech Acquires Certain Assets of BryterCX

January 27, 2022

Software

IgniteTech has signed a definitive agreement to acquire certain assets of BryterCX, a provider of AI-driven customer journey and CX analytics. The acquisition will fold BryterCX's Journey Intelligence platform into IgniteTech's Customer Experience Management suite to expand its CX capabilities and offer the technology through IgniteTech's subscription licensing program.

Granicus Acquires Indigov to Add Constituent Relationship Capabilities to Government Experience Cloud

October 22, 2025

Government & Public Sector

Granicus has acquired Indigov, a provider of constituent relationship management (CRM) and customer data platform (CDP) solutions for government agencies, and will integrate Indigov’s capabilities into its Government Experience Cloud (GXC). The acquisition adds a universal inbox, intelligent case routing, automated responses and CDP-driven audience intelligence to Granicus’s platform to improve constituent engagement and government service delivery.

Icreon Acquires ChangeCX, an Omnichannel Commerce Consultancy

January 10, 2024

IT Services

Icreon, a New York–based customer experience transformation firm, has acquired ChangeCX, a Plano, Texas–headquartered omnichannel commerce consultancy. The acquisition expands Icreon’s commerce and composable commerce capabilities (commercetools, NewStore, Salesforce) and strengthens its offering across B2B and B2C eCommerce, POS and omnichannel inventory management for retail, consumer goods and manufacturing clients.

Daxtra Acquires PivotCX

April 25, 2024

Software

Daxtra, the UK-based provider of AI-enriched recruitment software, has acquired PivotCX, an Indianapolis-based talent acquisition communications hub. The acquisition (closed April 24, 2024) will fold PivotCX’s communications capabilities into the Daxtra product suite to improve candidate engagement and conversion; terms were not disclosed.

Fusion CX Acquires Skycom BPO to Expand Latin America Nearshore Footprint

January 14, 2026

Professional Services

Fusion CX, a global customer experience (CX) and BPO provider, acquired El Salvador-based Skycom BPO, adding approximately USD 25 million in annualized revenue and ~900 employees to its Latin America operations. The acquisition strengthens Fusion CX's nearshore delivery capabilities, expands bilingual talent, and deepens its capacity to serve telecom, utilities, BFSI and digital-native clients across the region.

AVANT Acquires CX Effect to Expand CX and AI Distribution Capabilities

August 6, 2024

IT Services

AVANT, the nation’s Technology Services Distributor, has acquired CX Effect, a specialty technology services distributor focused on customer experience (CX) and artificial intelligence (AI). The deal adds 40+ CX and AI vendor relationships and sales enablement capabilities to AVANT’s Trusted Advisor platform, and brings CX Effect leadership into AVANT to support market development and vendor business development.