Freshworks Acquires Natero

May 21, 2019

Freshworks Inc. acquired Natero, a Silicon Valley customer success management software provider, adding Natero's AI/ML-driven customer success capabilities to Freshworks' customer engagement suite. The deal integrates predictive analytics and customer health scoring into Freshworks' platform to help customers reduce churn and drive account expansion.

Buyers
Freshworks Inc.
Targets
Natero, Inc.
Industry
Cloud & SaaS
Location
California, United States
Transaction Type
Buyout

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