Freshworks Acquires AnsweriQ

Millenniuxt Inc. Acquires SupportIQ.AI

May 21, 2024

Cloud & SaaS

Millenniuxt Inc. has acquired SupportIQ.AI, an AI-powered omnichannel customer engagement platform. The acquisition will integrate SupportIQ.AI's omnichannel unified messaging and customer engagement capabilities into Millenniuxt's AI-driven platform to expand its product offerings and accelerate customer engagement and automation capabilities for SMB customers.

LiveVox Acquires SpeechIQ

January 27, 2020

AI & Machine Learning

LiveVox, a cloud customer engagement platform provider, has acquired SpeechIQ, an AI-driven speech analytics and quality assurance platform headquartered in Columbus, Ohio. The acquisition strengthens LiveVox’s workforce optimization (WFO) and speech analytics capabilities, enabling deeper insights from call recordings and improved customer engagement for contact centers.

Accenture Acquires SolutionsIQ

June 2, 2017

Consulting

Accenture has acquired SolutionsIQ, a provider of Agile transformation and coaching services, to bolster its Agile transformation capabilities and help clients accelerate digital delivery and improve customer experience. Financial terms were not disclosed; SolutionsIQ’s team of Agile coaches will join Accenture’s global technology services to expand its New IT offerings.

Pegasystems Acquires Qurious.io for AI-Powered Speech Analytics

January 11, 2021

Software

Pegasystems Inc. acquired Qurious.io, a San Francisco–based provider of real-time AI-powered speech analytics for customer service teams. The acquisition will integrate Qurious.io's speech-to-text, NLP and emotion-detection SaaS capabilities into Pega Customer Service to provide real-time agent insights and coaching; terms were not disclosed.

CloudEngage Acquires AnswerDash

June 23, 2020

Cloud & SaaS

CloudEngage, a web personalization platform, has acquired Seattle-based AnswerDash to add AI-powered self-service support and ecommerce solutions to its product suite. The deal is intended to integrate AnswerDash's predictive Q&A and automated support capabilities into CloudEngage's personalization and Chord live-chat offerings to improve conversion rates and reduce support costs.

Five9 Acquires Inference Solutions

October 29, 2020

Cloud & SaaS

Five9, Inc. has signed a definitive agreement to acquire Inference Solutions, a widely deployed Intelligent Virtual Agent (IVA) platform, to expand its AI-driven self-service and IVA capabilities. The deal strengthens Five9’s AI leadership, broadens its global footprint (including operations in Australia), and adds marquee service-provider relationships; the transaction was expected to close by January 5, 2021.