Pegasystems Acquires Qurious.io for AI-Powered Speech Analytics

LiveVox Acquires SpeechIQ

January 27, 2020

AI & Machine Learning

LiveVox, a cloud customer engagement platform provider, has acquired SpeechIQ, an AI-driven speech analytics and quality assurance platform headquartered in Columbus, Ohio. The acquisition strengthens LiveVox’s workforce optimization (WFO) and speech analytics capabilities, enabling deeper insights from call recordings and improved customer engagement for contact centers.

Qlik Acquires CrunchBot and Crunch Data

January 22, 2019

AI & Machine Learning

Qlik has acquired the CrunchBot AI analytics bot and the team from Crunch Data to expand conversational analytics and augmented intelligence within Qlik Sense and collaboration platforms. The purchase brings CrunchBot's natural-language query and NLG capabilities plus Crunch Data's AI/solution development specialists into Qlik's product and customer-success organization to drive analytics adoption and data literacy.

Sensory Acquires Vocalize.ai

February 13, 2019

AI & Machine Learning

Sensory Inc. acquired Vocalize.ai, a software tools and services provider that benchmarks and evaluates speech recognition and natural language interfaces. Vocalize.ai will operate as an independent division under Sensory to provide independent, real-world testing and benchmarking capabilities to Sensory and the broader voice-enabled industry.

Freshworks Acquires AnsweriQ

February 26, 2020

AI & Machine Learning

Freshworks Inc. acquired AnsweriQ Inc., an AI/ML company that provides automated self-service and intelligent process automation for customer service, to augment Freshworks' Freddy AI and scale enterprise customer self-service capabilities. The acquisition expands Freshworks' enterprise AI capabilities and adds talent and a Seattle presence to its product and customer success teams.

Qualtrics Acquires Clarabridge

July 29, 2021

Cloud & SaaS

Qualtrics agreed to acquire Clarabridge in a stock transaction valued at $1.125 billion, bringing Clarabridge's omnichannel conversational analytics and AI capabilities into the Qualtrics Experience Management (XM) platform. The acquisition expands Qualtrics' analytics capabilities for unstructured customer feedback (social, calls, chat, reviews) and is intended to accelerate growth and strengthen its position as the leading XM provider.

Front Acquires AI-powered Voice-of-Customer Platform Idiomatic

November 19, 2024

Software

Front has acquired Idiomatic, an AI-driven voice-of-customer intelligence platform, and welcomed Idiomatic’s founder and R&D team to accelerate Front’s AI strategy and product roadmap. The deal brings Idiomatic’s VoC analytics into Front’s customer service platform to provide automated insights from conversations and strengthen Front’s capabilities for its 9,000+ customers.