Millenniuxt Inc. Acquires SupportIQ.AI

Freshworks Acquires AnsweriQ

February 26, 2020

AI & Machine Learning

Freshworks Inc. acquired AnsweriQ Inc., an AI/ML company that provides automated self-service and intelligent process automation for customer service, to augment Freshworks' Freddy AI and scale enterprise customer self-service capabilities. The acquisition expands Freshworks' enterprise AI capabilities and adds talent and a Seattle presence to its product and customer success teams.

Service Express Acquires ServIQ

March 7, 2023

IT Services

Service Express, a Grand Rapids–based data center solutions provider, has acquired ServIQ, a third‑party data center support and managed services provider founded in 2004. The deal expands Service Express’s channel partner program, broadens its multivendor maintenance and managed infrastructure capabilities, and brings ServIQ’s sales, service and engineering team into the Service Express organization.

Ubiquity Global Services Acquires Peak Support

September 18, 2025

Professional Services

Ubiquity Global Services has acquired Peak Support, a Cambridge, Massachusetts–headquartered CX and operations support provider, to expand its global customer experience footprint and AI-enabled capabilities. The deal brings Peak Support's ~2,000-person remote-first team and cloud-native platform into Ubiquity's portfolio, enhancing its ability to serve enterprise and digital-first brands across onshore, nearshore and offshore delivery models.

TeamSupport Acquires SnapEngage

May 20, 2021

Cloud & SaaS

TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, an enterprise live-chat and messaging provider. The acquisition integrates SnapEngage’s omnichannel chat, automation, and chatbot capabilities into TeamSupport’s suite to strengthen post-sale support, customer engagement, and retention.

LiveVox Acquires SpeechIQ

January 27, 2020

AI & Machine Learning

LiveVox, a cloud customer engagement platform provider, has acquired SpeechIQ, an AI-driven speech analytics and quality assurance platform headquartered in Columbus, Ohio. The acquisition strengthens LiveVox’s workforce optimization (WFO) and speech analytics capabilities, enabling deeper insights from call recordings and improved customer engagement for contact centers.

Majesco Acquires Global IQX

October 3, 2022

Cloud & SaaS

Majesco has acquired Global IQX, a SaaS insurtech that provides underwriting workbench, enrollment and AI solutions, adding sixteen customers and product capabilities. The deal integrates Global IQX’s underwriting, enrollment and intelligence tools into Majesco’s L&AH policy and absence management portfolio to accelerate capability expansion, speed to market and digital transformation for insurers.