Waterfield Technologies Acquires Forty 7 Ronin

Waterfield Technologies Acquires VoxGen

January 27, 2022

AI & Machine Learning

Waterfield Technologies has acquired VoxGen, a UK-based conversational AI bot strategy and design specialist, to expand its conversational AI practice and contact-center capabilities. The deal strengthens Waterfield's ability to serve mid-market to enterprise clients across retail, healthcare, government and other B2C sectors.

Serenova Acquires TelStrat

October 23, 2017

Cloud & SaaS

Serenova, an Austin-based contact center-as-a-service (CCaaS) provider, acquired TelStrat, a provider of call recording, workforce optimization (WFO) and analytics solutions. The deal adds TelStrat's Engage WFO product and customers to Serenova's CxEngage platform to accelerate capability expansion, cross-sell opportunities and improved contact-center experience offerings.

W Energy Software Acquires Seven Lakes Technologies

May 17, 2022

Cloud & SaaS

W Energy Software acquired Seven Lakes Technologies to integrate Seven Lakes' JOYN field data gathering and AI-driven pump-by-exception technology into W Energy's cloud-based energy ERP. The deal expands W Energy's production management and field operations capabilities, linking field data and AI-optimized workflows directly to back-office accounting and production systems.

Rochester Midland Corporation Acquires Industrial Water Technologies, Inc.

September 5, 2024

Environmental Services

Rochester Midland Corporation has acquired Industrial Water Technologies (IWT), a Tinton Falls, New Jersey-based provider of water treatment services and technical consulting. The deal expands Rochester Midland's technical expertise, service capabilities and customer base in the New York metropolitan area across end markets including healthcare, data centers and manufacturing.

ServiceTitan Acquires WaterSoftWare

December 3, 2019

Software

ServiceTitan, the Los Angeles-based field service management software provider, has acquired WaterSoftWare, a business management software provider for the water treatment industry. The acquisition expands ServiceTitan's vertical coverage into water treatment dealerships by integrating WaterSoftWare's routing, inventory, billing and back-office capabilities into ServiceTitan's platform.

Front Acquires Windsor.io

January 24, 2024

Software

Front, the San Francisco–based customer operations platform, has acquired AI startup Windsor.io to accelerate Front's AI roadmap and deliver advanced AI-powered deflection, automation, and personalized video capabilities to customer support teams. The Windsor.io team and technology will be integrated into Front to speed delivery of features like AI Answers, AI Tagging, and other agent productivity tools.