Pindrop Acquires Next Caller

TeleCloud Acquires DiRAD's Nextphone Customer Base

December 4, 2023

Telecommunications

TeleCloud, a Morristown, New Jersey–based cloud telecommunications provider, has acquired the Nextphone customer base from DiRAD, expanding its footprint in cloud-based phone and unified communications services. The deal transfers DiRAD’s Nextphone clients to TeleCloud as the company seeks to grow its SMB-focused managed communications business and extend its 24/7 white-glove support offering.

Nextiva Acquires Thrio to Boost AI-Driven Contact Center Capabilities

January 18, 2024

Cloud & SaaS

Nextiva has acquired Thrio, an AI-driven contact center software provider, to expand its customer experience and contact-center capabilities and bring Thrio's offerings into Nextiva's unified CX platform. The deal gives Nextiva immediate access to Thrio's AI contact-center technology and accelerates its mission to democratize advanced CX tools for businesses of all sizes.

Truecaller Acquires CallHero

January 13, 2022

Software

Truecaller has agreed to acquire Israeli startup CallHero to integrate CallHero's AI-based call assistant technology into Truecaller's product and accelerate expansion in the US market. The deal is valued at USD 4.5 million (USD 2.6M cash, USD 1.9M in newly issued Truecaller shares, plus up to USD 2M contingent consideration).

IDnow Acquires French Identity Verification Provider ARIADNEXT

June 30, 2021

Cybersecurity

German identity verification provider IDnow has agreed to acquire French identity-technology firm ARIADNEXT, combining their AI-driven and human-assisted identity-verification offerings. The deal expands IDnow's product portfolio and European footprint (locations in France, Spain, Romania, Poland and the UK) and brings ARIADNEXT's ~125 employees and multi-jurisdiction capabilities into a single pan‑European identity-verification platform.

Nextiva Acquires Simplify360

April 19, 2023

Cloud & SaaS

Nextiva has acquired Simplify360, an AI-driven customer experience and social media management platform headquartered in Bengaluru, India. The deal adds social media, reputation management, live chat, and helpdesk CRM capabilities to Nextiva's conversation platform and accelerates Nextiva's expansion into the Asia-Pacific market.

Moneypenny Acquires VoiceNation and Ninja Number

March 2, 2020

Telecommunications

Moneypenny, the UK-based outsourced communications provider and an ECI Partners portfolio company, has acquired US-based VoiceNation and Ninja Number to strengthen its position in the United States. The acquisitions expand Moneypenny's US capabilities (adding a bilingual answering service and a virtual phone app) and will increase US revenue from roughly 10% to over 25% of group sales.