Nextiva Acquires Thrio to Boost AI-Driven Contact Center Capabilities

Nextiva Acquires Simplify360

April 19, 2023

Cloud & SaaS

Nextiva has acquired Simplify360, an AI-driven customer experience and social media management platform headquartered in Bengaluru, India. The deal adds social media, reputation management, live chat, and helpdesk CRM capabilities to Nextiva's conversation platform and accelerates Nextiva's expansion into the Asia-Pacific market.

Thoma Bravo Acquires Verint Systems and Combines It with Calabrio

November 26, 2025

Cloud & SaaS

Thoma Bravo completed its acquisition of Verint Systems, a leader in AI-driven customer experience (CX) automation, following a transaction valued at approximately $2.0 billion that closed on November 26, 2025. The firm will combine Verint with its portfolio company Calabrio to create a unified AI-powered CX platform; Verint CEO Dan Bodner will transition to an advisory role and Mike Lipps will serve as interim CEO of the combined business.

Nextech AR Solutions Acquires Threedy.ai

May 14, 2021

AI & Machine Learning

Nextech AR Solutions Corp. agreed to acquire Silicon Valley–based Threedy.ai, Inc., an AI-powered 3D model creation company, in an all-stock transaction valued at US$9.5 million. The deal (signed via an LOI in May 2021 and closed in June 2021) brings Threedy's founders and AI/engineering team into Nextech to scale automated 3D model creation for e-commerce and AR use cases.

Provana Acquires TriVium Systems

January 21, 2020

Software

Provana, a Lisle, Illinois-based contact center technology provider, has acquired TriVium Systems, an Oregon-based provider of call recording, reporting and analytics solutions. The acquisition will integrate TriVium's SonicView and analytics products into Provana's contact center platform to expand Provana's speech analytics and call-recording capabilities.

Accenture Acquires Nextira

June 1, 2023

Cloud & SaaS

Accenture has acquired Nextira, an AWS Premier Partner based in Austin, Texas, whose ~70 employees will join the Accenture AWS Business Group. The acquisition strengthens Accenture Cloud First's engineering capabilities in cloud-native development, AI and machine learning, data analytics and 3D/media rendering solutions, with a stated focus on media and entertainment clients. Terms were not disclosed.

ZoomInfo Acquires Conversation-Intelligence Leader Chorus.ai

July 13, 2021

AI & Machine Learning

ZoomInfo agreed to acquire Chorus.ai for approximately $575 million in an all-cash transaction, adding conversation intelligence and AI-driven call analysis to its go-to-market platform. The acquisition expands ZoomInfo's capabilities across the sales funnel by integrating Chorus's ML/NLP conversation insights into ZoomInfo's data, engagement, and workflow products.