Pronetx to Acquire VT Team to Expand Amazon Connect and Generative AI CX Services

Caylent Acquires Pronetx

April 7, 2026

IT Services

Caylent, an AWS Premier Tier Services Partner, has acquired Pronetx, a customer experience transformation firm focused on Amazon Connect and AWS-native omnichannel solutions. The combined offering is intended to extend Caylent’s AI-first services into the customer engagement layer, enabling AWS-native design, migration, operation, and continuous evolution of CX systems.

TTEC Acquires VoiceFoundry

August 5, 2020

IT Services

TTEC Holdings, Inc. agreed to acquire VoiceFoundry, a global Amazon Web Services partner that specializes in Amazon Connect deployments and conversational AI. The U.S. and European portions of the deal closed immediately (with Australian and ASEAN regions pending approvals), adding Amazon Connect capabilities to TTEC’s Humanify Cloud and expanding TTEC Digital’s managed services and cloud contact center offerings.

Playvox Acquires Prodsight to Launch Playvox Customer AI

January 12, 2022

AI & Machine Learning

Playvox, a Sunnyvale-based provider of workforce engagement management software, acquired Prodsight, an AI-driven customer interaction analytics SaaS provider, to integrate advanced sentiment analysis, text analytics, and auto-tagging into the Playvox suite. The acquisition — announced Jan. 12, 2022 — will rebrand Prodsight as Playvox Customer AI and strengthen Playvox’s quality management and coaching capabilities for contact centers.

TTEC Acquires Avtex

March 1, 2021

IT Services

TTEC Holdings, Inc. (TTEC) has agreed to acquire Avtex, a full-service customer experience (CX) technology and solutions leader headquartered in Minneapolis. The acquisition expands TTEC's CX technology portfolio and mid-market footprint by adding Avtex's technology partnerships, IP in AI/analytics and automation, and a team of 500+ CX engineers and solution architects.

Syniti Acquires Virtyx Technologies

July 15, 2020

AI & Machine Learning

Syniti acquired Virtyx Technologies, Inc. in an asset purchase, bringing Virtyx's cloud-native AI monitoring and analytics technology and engineering talent into Syniti's Knowledge Platform. The deal is intended to accelerate Syniti's cloud-first, AI-driven capabilities for data quality, governance, and data migration solutions.

Daxtra Acquires PivotCX

April 25, 2024

Software

Daxtra, the UK-based provider of AI-enriched recruitment software, has acquired PivotCX, an Indianapolis-based talent acquisition communications hub. The acquisition (closed April 24, 2024) will fold PivotCX’s communications capabilities into the Daxtra product suite to improve candidate engagement and conversion; terms were not disclosed.