Smart Communications Acquires Pendula

Tata Communications Acquires 51% Stake in Commotion Inc.

December 4, 2025

Cloud & SaaS

Tata Communications has acquired a 51% majority stake in Commotion Inc., an AI-native enterprise SaaS platform that provides omnichannel CX orchestration, voice AI and autonomous digital agents. The deal (cash-only, via a stock purchase agreement) will integrate Commotion’s orchestration engine into Tata Communications’ Kaleyra Customer Interaction Suite to accelerate AI-driven capabilities across its Digital Fabric offerings.

Pendo Acquires Zelta AI to Accelerate AI-Powered Customer Intelligence

July 31, 2024

Cloud & SaaS

Pendo, the product experience platform, has acquired New York City–based startup Zelta AI and will integrate the team and technology into its Pendo Listen product to provide AI-driven insights from customer feedback across 150+ sources. The deal strengthens Pendo's AI capabilities for product discovery and feedback analysis, and the Zelta team will help establish an AI center of excellence in Pendo's New York office.

Sinch AB Acquires Inteliquent for U.S. Voice Leadership

February 17, 2021

Telecommunications

Sinch AB agreed to acquire Inteliquent, the largest independent U.S. voice communications provider, for $1.14 billion in cash to broaden its CPaaS offering and establish leadership in U.S. voice. The acquisition gives Sinch Inteliquent's carrier-grade network, extensive phone-number inventory and voice APIs; closing is subject to customary regulatory approvals including CFIUS and FCC and was expected in H2 2021.

Momentum Telecom Acquires Altus Technology

February 8, 2021

Cloud & SaaS

Momentum Telecom completed its acquisition of Altus Technology, a Nashville-based provider of cloud-based unified communications solutions. The deal expands Momentum's UCaaS and managed network offerings and integrates Altus' team and customers into Momentum's global managed cloud services platform; terms were not disclosed.

Smart Communications Acquires Assentis Technologies

January 7, 2021

Software

Smart Communications, a PE-backed provider of a customer conversations management platform, has acquired Assentis Technologies, a Swiss customer communications management (CCM) software provider focused on financial services. The acquisition expands Smart Communications' capabilities and presence in Continental Europe and enables Assentis customers to access Smart's multi-tenant SaaS platform.

Smart Communications Acquires Intelledox

July 18, 2019

Cloud & SaaS

Smart Communications, a cloud-based enterprise customer communications platform, has acquired Intelledox, a digital transformation software company known for intelligent forms, workflow and on-demand customer communications. The acquisition expands Smart Communications' product capabilities for interactive, data-driven customer communications across enterprise and government customers.