Operating Company Software

Sharpen

Indianapolis, Indiana, United States

Sharpen is a contact center as a service (CCaaS) technology platform that extends customer engagement teams with AI capabilities, delivering enterprise-scale service and “the human touch.”

Focus Areas
Contact center software (CCaaS), Conversational AI / Virtual agents, Interactive voice response (IVR)
Website
sharpencx.com

Tracked deals

3

3 tracked deals across 2023-2025.

Recent pace

1

1 tracked deal announced in the last 12 months.

Deal mix

Addon

3 addon

Sharpen Acquisition Volume by Year

Last 2 years

Acquisition volume by year Annual acquisition counts for the last 2 years for Sharpen. 2 2023 1 2025

Supporting Data

Recent Transactions

  • Sharpen (TELEO Portfolio) Acquires Ytel to Build Unified AI CX Platform
    December 5, 2025
    Buyer
    Sharpen Technologies, Inc. (SharpenCX), TELEO Capital Management, LLC
    Target
    Ytel, Inc.
    Industry
    Cloud & SaaS
    Location
    California, United States
    Type
    Addon

    Sharpen Technologies (SharpenCX), a TELEO Capital portfolio company, has acquired cloud communications provider Ytel, combining Sharpen's AI-driven contact-center capabilities with Ytel's outbound CPaaS and carrier-grade messaging/voice infrastructure. The deal is an add-on acquisition aimed at creating a unified, AI-enhanced customer experience (CX) platform that supports inbound and outbound engagement at scale.

  • SharpenCX (TELEO Capital Portfolio Company) Acquires Plum Voice
    November 15, 2023
    Buyer
    Sharpen Technologies Inc. (SharpenCX), TELEO Capital Management, LLC
    Target
    The Plum Group, Inc. (Plum Voice)
    Industry
    Cloud & SaaS
    Location
    Massachusetts, United States
    Type
    Addon

    TELEO Capital-backed Sharpen Technologies (SharpenCX) has acquired The Plum Group, Inc. (Plum Voice), a provider of AI-driven voice-based customer interaction technology. The acquisition integrates Plum Voice's IVR, conversational AI and telecom capabilities into Sharpen's cloud contact center platform to strengthen its contact center offerings.

  • SharpenCX (TELEO Portfolio Company) Acquires Webtext
    May 9, 2023
    Buyer
    SharpenCX, TELEO Capital Management, LLC
    Target
    Webtext
    Industry
    Cloud & SaaS
    Location
    Galway, Ireland
    Type
    Addon

    SharpenCX, a TELEO Capital-backed unified contact center platform, has acquired Webtext, an omnichannel messaging/CPaaS provider based in Galway, Ireland. The deal expands Sharpen's messaging and on‑premises contact center capabilities to deliver omnichannel engagement (messaging, webchat, social) and accelerate customers' digital transformation.

Related Acquisition Pages

Cloud & SaaS Buyers & Acquisitions 3 tracked deals by Sharpen. Acquisitions in California 1 tracked deal by Sharpen. Acquisitions in Massachusetts 1 tracked deal by Sharpen.

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