Sabio Group Acquires CX Innovator DVELP

Sabio Acquires Team Vision and Completes £117m Refinancing

January 13, 2020

IT Services

Sabio Group, a Horizon-backed pan‑European customer experience (CX) provider, completed a £117m refinancing with CVC Credit Partners and acquired Team Vision, a Spain‑based customer contact technology and services provider with reported revenue of €11m. The deal expands Sabio’s presence and CCaaS capabilities in the Iberian Peninsula as part of its buy‑and‑build growth strategy.

Sabio Group Acquires Coverage Group (France)

July 6, 2020

IT Services

Horizon-backed Sabio Group has acquired Coverage Group, a Paris-based provider of customer experience and communications technology solutions. The add-on expands Sabio's presence in France, strengthens its Genesys and Avaya capabilities, and brings Coverage Group's customers and network operations capabilities into the Sabio platform.

Volaris Group Acquires AVENCALL

January 18, 2024

Software

Volaris Group, a division of Constellation Software Inc., has acquired AVENCALL SAS, a Lyon-based provider of unified communications and contact center software (including the XiVO product). AVENCALL was previously a subsidiary of Wisper Group; Volaris said the acquisition will support AVENCALL’s growth in government administration and contact center markets.

Sabio Group Acquires Callware

January 30, 2019

IT Services

Sabio Group, a portfolio company backed by Horizon Capital, has acquired Callware, a Spain-based specialist in Workforce Optimisation, Unified Communications and cloud contact-centre solutions with operations in Spain and Mexico. The deal expands Sabio’s WFO capabilities and geographic coverage, strengthening its position as an independent provider of advanced contact-centre and customer experience solutions.

Deel Acquires Zavvy

February 29, 2024

Cloud & SaaS

Deel has acquired Zavvy, a Germany-founded AI-powered performance management and learning & development platform, and will integrate Zavvy into a new product suite called Deel Engage. Zavvy's team will join Deel and its technology will be bundled into Deel's HR offering (Deel Engage) at $20 per user per month; financial terms were not disclosed.

Sabio Group Acquires Voicebot Specialist Fonetic

March 14, 2021

AI & Machine Learning

Sabio Group has acquired Fonetic, a Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics, to strengthen Sabio’s AI and automation capabilities within its CX services portfolio. The acquisition brings Fonetic’s conversational AI, NLP and voice recognition solutions — which handle hundreds of millions of interactions annually for major insurers, banks and telecom clients — into Sabio’s multi-vendor CX offering.