Sabio Group Acquires Callware

Sabio Group Acquires Coverage Group (France)

July 6, 2020

IT Services

Horizon-backed Sabio Group has acquired Coverage Group, a Paris-based provider of customer experience and communications technology solutions. The add-on expands Sabio's presence in France, strengthens its Genesys and Avaya capabilities, and brings Coverage Group's customers and network operations capabilities into the Sabio platform.

Sabio Acquires Team Vision and Completes £117m Refinancing

January 13, 2020

IT Services

Sabio Group, a Horizon-backed pan‑European customer experience (CX) provider, completed a £117m refinancing with CVC Credit Partners and acquired Team Vision, a Spain‑based customer contact technology and services provider with reported revenue of €11m. The deal expands Sabio’s presence and CCaaS capabilities in the Iberian Peninsula as part of its buy‑and‑build growth strategy.

Sabio Group Acquires Anana

October 15, 2020

IT Services

Horizon Capital portfolio company Sabio Group has acquired customer experience solutions specialist Anana, adding over 100 employees and strengthening Sabio’s Genesys capabilities across the UK, South Africa and EMEA. The deal expands Sabio’s multi-vendor CX services, brings Anana’s Mission Control software into the Sabio platform, and supports the group’s buy-and-build growth strategy under Horizon Capital.

Sabio Group Acquires CX Innovator DVELP

March 13, 2020

Cloud & SaaS

Sabio Group, a portfolio company backed by Horizon Capital, has acquired DVELP, a UK-based cloud software product and consultancy focused on conversational CX and contact-centre automation. The deal expands Sabio's cloud and AI capabilities — including DVELP's 'Airline' product integrating Google CCAI and Twilio — to accelerate its CX innovation and service offering to large enterprise clients.

Volaris Group Acquires AVENCALL

January 18, 2024

Software

Volaris Group, a division of Constellation Software Inc., has acquired AVENCALL SAS, a Lyon-based provider of unified communications and contact center software (including the XiVO product). AVENCALL was previously a subsidiary of Wisper Group; Volaris said the acquisition will support AVENCALL’s growth in government administration and contact center markets.

Dialpad Acquires Kare Knowledgeware

September 15, 2021

Software

Dialpad Inc. acquired Kare Knowledgeware to integrate its AI-driven knowledge management, search and workflow orchestration capabilities into Dialpad Contact Center. The deal expands Dialpad’s conversational AI and self-service functionality to improve customer and agent experience through deeper NLP, automated engagement and real-time agent assistance.