MCI Acquires Market Force Information

March 25, 2024

MCI has acquired Atlanta-based Market Force Information LLC, including its Knowledge Force SaaS analytics and case-management platform, in a purchase of 100% of the company’s equity and assets. The deal adds Market Force’s mystery-shopping, CX analytics, contact-center and field-services capabilities to MCI’s global CX BPO footprint to strengthen MCI’s analytics, AI-enabled CX offerings and onsite delivery for enterprise clients.

Buyers
MCI
Targets
Market Force Information LLC
Location
Georgia, United States
Transaction Type
Buyout

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