Gupshup Acquires OneDirect
June 2, 2022
Gupshup, a conversational engagement platform, has acquired OneDirect, an India-based omnichannel, AI-enabled customer service platform. The acquisition expands Gupshup's live Agent Assist and omnichannel conversational capabilities, enabling unified agent workflows and deeper integration with CRM and helpdesk systems for enterprise customers across BFSI, retail and travel.
- Buyers
- Gupshup
- Targets
- OneDirect
- Industry
- Cloud & SaaS
- Location
- Karnataka, India
- Transaction Type
- Buyout
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