InMoment Acquires MaritzCX

Ipsos Acquires Maritz's Mystery Shopping Business

January 31, 2020

Marketing & Advertising

Ipsos has acquired the Mystery Shopping business of the Maritz group (MaritzCX), transferring employees, shopper panels and client contracts to Ipsos effective January 31, 2020. The deal expands Ipsos' mystery shopping capabilities and consolidates its North American and global client footprint; the business was staffed by over 150 employees and served blue-chip retail clients across oil & gas, automotive and banking sectors.

Press Ganey Forsta Acquires InMoment

May 14, 2025

Data & Analytics

Press Ganey Forsta has acquired InMoment to combine their customer experience (CX) technologies and accelerate AI and NLP-driven capabilities across industries. The deal brings together Press Ganey Forsta's HX platform and InMoment's conversational intelligence and reputation management to expand cross-industry expertise and deliver deeper, data-driven insights for clients.

InMoment Acquires Lexalytics

September 9, 2021

AI & Machine Learning

InMoment has completed the acquisition of Lexalytics to integrate Lexalytics' natural language processing (NLP) and machine learning (ML) text-analytics capabilities into InMoment's XI customer experience (CXM) platform. Lexalytics' team, including founder Jeff Catlin, will remain in place as InMoment expands native text analytics across its platform to support voice-of-customer, voice-of-employee, social listening and other use cases.

InMoment Acquires ReviewTrackers to Bolster Its XI Platform

June 16, 2022

Cloud & SaaS

InMoment has completed the acquisition of ReviewTrackers, a customer review management software company. The deal integrates ReviewTrackers' review and reputation management capabilities into InMoment's XI platform to expand feedback coverage (solicited and unsolicited) and strengthen analytics and action across the full customer lifecycle.

IgniteTech Acquires Certain Assets of BryterCX

January 27, 2022

Software

IgniteTech has signed a definitive agreement to acquire certain assets of BryterCX, a provider of AI-driven customer journey and CX analytics. The acquisition will fold BryterCX's Journey Intelligence platform into IgniteTech's Customer Experience Management suite to expand its CX capabilities and offer the technology through IgniteTech's subscription licensing program.

InMarket Acquires ChannelMix

August 5, 2024

Data & Analytics

InMarket has acquired ChannelMix, a Kansas City–based marketing impact modeling and media mix optimization platform, to strengthen InMarket’s data analytics, real-time measurement and AI-driven media planning capabilities. The deal brings ChannelMix’s Marketing Impact Modeling (MIM) technology and client base into InMarket’s real-time marketing and measurement suite to enable more accurate, privacy-first, real-time media spend optimization.