Press Ganey Forsta Acquires InMoment

Press Ganey Acquires Forsta from EQT Private Equity and Verdane

February 7, 2022

Software

Press Ganey has acquired Forsta, a London-headquartered provider of market research, customer experience and employee experience technology, from EQT Private Equity and Verdane. The deal closed on April 26, 2022 and is intended to accelerate product innovation (especially in AI and analytics), expand Press Ganey's international and cross‑industry presence, and combine Forsta's HX platform with Press Ganey's healthcare-focused solutions.

InMoment Acquires Lexalytics

September 9, 2021

AI & Machine Learning

InMoment has completed the acquisition of Lexalytics to integrate Lexalytics' natural language processing (NLP) and machine learning (ML) text-analytics capabilities into InMoment's XI customer experience (CXM) platform. Lexalytics' team, including founder Jeff Catlin, will remain in place as InMoment expands native text analytics across its platform to support voice-of-customer, voice-of-employee, social listening and other use cases.

InMoment Acquires ReviewTrackers to Bolster Its XI Platform

June 16, 2022

Cloud & SaaS

InMoment has completed the acquisition of ReviewTrackers, a customer review management software company. The deal integrates ReviewTrackers' review and reputation management capabilities into InMoment's XI platform to expand feedback coverage (solicited and unsolicited) and strengthen analytics and action across the full customer lifecycle.

Press Ganey Acquires SPH Analytics

May 26, 2021

Healthcare Services

Press Ganey has acquired SPH Analytics to combine patient experience data with member experience data, creating a unified view across the healthcare journey for payers and providers. The deal brings SPH's payer-focused analytics and measurement capabilities into Press Ganey's portfolio and STG Partners will remain a minority shareholder.

Forsta Acquires HelloIgnite

August 9, 2022

Software

Forsta has acquired HelloIgnite, a crowdsourcing and innovation management platform, and will integrate HelloIgnite's idea-generation and crowdsourcing technology into its Human Experience (HX) platform. The deal expands Forsta's CX, EX and market research capabilities by adding employee-driven idea management and collaboration tools for enterprise clients.

InflowCX Acquires NetFore Systems

August 29, 2023

Software

InflowCX has acquired Ottawa-based NetFore Systems to expand its contact-center self-service and AI capabilities. NetFore's experience building AI-driven IVAs and IVR solutions will be integrated into InflowCX's advisory, consulting, and managed services to accelerate customers' AI and digital self-service strategies.