Genesys Acquires Pointillist and Exceed.ai
October 7, 2021
Genesys acquired Pointillist and Exceed.ai to strengthen its Experience as a Service offering by adding customer journey orchestration/analytics and conversational AI for sales and marketing. The deals were announced in October 2021 and completed on December 1, 2021, with both companies folded into Genesys product groups to unify CX across marketing, sales and service.
- Buyers
- Genesys
- Targets
- Pointillist, Exceed.ai
- Industry
- Cloud & SaaS
- Location
- Massachusetts, United States
- Transaction Type
- Buyout
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