Resolve Acquires Espressive to Add Conversational AI and LLM Capabilities
September 10, 2025
Resolve has acquired Espressive to integrate Espressive's conversational AI and enterprise-optimized LLM capabilities into Resolve's agentic automation and orchestration platform. The acquisition is intended to accelerate Resolve's 'Zero Ticket IT' vision by improving natural language understanding, increasing autonomous ticket resolution, and reducing ticket volume and mean time to resolution for enterprise ITSM.
- Buyers
- Resolve
- Targets
- Espressive
- Industry
- Software
- Location
- California, United States
- Transaction Type
- Buyout
Explore More
Related Acquisitions
-
Research Solutions Acquires ResoluteAI
July 31, 2023
AI & Machine Learning
Research Solutions, Inc. (NASDAQ: RSSS) has acquired ResoluteAI, an AI- and NLP-powered enterprise search and knowledge-management platform. The deal will integrate ResoluteAI's taxonomy, ontology and knowledge-graph capabilities into Research Solutions' Article Galaxy and Foundation platforms to expand enterprise search, knowledge management, and life-sciences research workflows.
-
Resolve Systems Acquires Ayehu Software Technologies
June 10, 2021
Cloud & SaaS
Resolve Systems, a Campbell, California-based IT automation and orchestration provider backed by Insight Partners, has acquired Ayehu, a no-code intelligent IT automation platform. The deal combines Resolve's orchestration capabilities with Ayehu's SaaS Actions offering to expand Resolve's product portfolio and accelerate enterprise adoption of no-code IT automation.
-
Elixirr Acquires Generative AI Platform Responsum
September 18, 2023
AI & Machine Learning
Elixirr has acquired Responsum, a generative AI and large-language-model acceleration platform founded in Austin, Texas, to strengthen its AI and digital capabilities. The acquisition brings Responsum's technical expertise and platform into Elixirr's consulting offering to accelerate client deployments of generative AI across sales, support and executive analytics use cases.
-
Genesys Acquires Pointillist and Exceed.ai
October 7, 2021
Cloud & SaaS
Genesys acquired Pointillist and Exceed.ai to strengthen its Experience as a Service offering by adding customer journey orchestration/analytics and conversational AI for sales and marketing. The deals were announced in October 2021 and completed on December 1, 2021, with both companies folded into Genesys product groups to unify CX across marketing, sales and service.
-
Workato Acquires DeepConverse
March 27, 2025
Software
Workato, the enterprise orchestration platform, acquired DeepConverse, a generative-AI support automation and search company, to integrate AI-powered search and support agent capabilities into its AgentX/Agentic offerings. The acquisition brings DeepConverse's conversational AI technology into Workato One, enabling AgentX Support to embed AI search and automation into customer support experiences.
-
NICE Acquires ContactEngine
July 7, 2021
Cloud & SaaS
NICE has acquired ContactEngine, a UK-based leader in proactive conversational AI, and integrated the technology into its CXone platform to launch CXone SmartReach. The acquisition brings proactive, multi-day asynchronous conversational capabilities to NICE's cloud CX suite, enabling organizations to engage customers across preferred digital channels before they request service.
Track M&A activity that matters to you
Get real-time deal alerts, build buyer lists with AI, and access our full acquisition database. Start your free trial today.