Workato Acquires DeepConverse

Salesfloor Acquires Conversational AI Provider Automat

January 13, 2022

AI & Machine Learning

Salesfloor acquired Montreal-based conversational AI provider Automat to integrate guided shopping, product recommendations and personalization into its virtual shopping and clienteling platform. The deal brings Automat’s AI capabilities (used by brands such as L’Oréal and Colgate-Palmolive) into Salesfloor’s platform to boost omnichannel retail personalization and sales performance.

Verint Acquires Conversocial

August 10, 2021

Cloud & SaaS

Verint acquired Conversocial to expand its cloud customer engagement platform with additional social and messaging channels and strengthen conversational AI capabilities. The deal was announced in August 2021; Conversocial — which has offices in New York and London and roughly 80 employees — was acquired for about $50 million in cash.

Workday Acquires Paradox

October 1, 2025

Cloud & SaaS

Workday, Inc. has completed its acquisition of Paradox, a conversational AI candidate experience provider, integrating Paradox’s AI agent into Workday Recruiting to create an end-to-end, AI-powered talent acquisition suite. The deal expands Workday’s AI agent portfolio and strengthens its capabilities for high-volume and frontline hiring across retail, healthcare, and other industries.

ConverseNow Acquires Valyant AI

July 9, 2024

AI & Machine Learning

ConverseNow, an Austin-based voice AI platform for restaurants, has acquired Valyant AI to accelerate its drive-thru technology footprint and combine complementary voice and hardware capabilities. The acquisition brings Valyant's drive-thru-focused voice assistant, proprietary hardware integrations, and employee-assist features into ConverseNow's conversational AI stack to expand capability and scale in the QSR market.

Capacity Acquires Creovai to Add Real-Time Agent Assist and Automated QA

October 16, 2025

Cloud & SaaS

Capacity, the St. Louis–based AI-powered support automation platform, has acquired Creovai, a conversation-intelligence company formed in 2024 from the merger of Tethr and Awaken Intelligence. The deal — terms confidential — brings real-time agent assist, automated quality assurance and deeper conversational intelligence into Capacity's platform while Creovai will continue to operate independently as it integrates into Capacity.

Calabrio Acquires Echo AI

December 11, 2024

AI & Machine Learning

Calabrio has acquired Echo AI, a generative AI-native conversation intelligence platform, to integrate real-time generative-AI conversation insights into its Calabrio ONE suite. The acquisition strengthens Calabrio's AI capabilities for contact centers—improving automated quality management, agent coaching, and CX intelligence across omnichannel interactions.