Calabrio Acquires Echo AI

Calabrio Acquires Wysdom

January 9, 2024

AI & Machine Learning

Calabrio has acquired Wysdom, a Toronto-based provider of AI/ML-driven chatbot and virtual agent analytics, to expand Calabrio ONE’s conversational intelligence and bot-management capabilities. The deal integrates Wysdom’s real-time bot performance analytics into Calabrio’s omnichannel contact center analytics and workforce performance suite to drive improved agent productivity and virtual-agent effectiveness.

ZoomInfo Acquires Conversation-Intelligence Leader Chorus.ai

July 13, 2021

AI & Machine Learning

ZoomInfo agreed to acquire Chorus.ai for approximately $575 million in an all-cash transaction, adding conversation intelligence and AI-driven call analysis to its go-to-market platform. The acquisition expands ZoomInfo's capabilities across the sales funnel by integrating Chorus's ML/NLP conversation insights into ZoomInfo's data, engagement, and workflow products.

Abacus Group Acquires ECHO Technology Solutions' IT Services Business

November 3, 2021

IT Services

Abacus Group has acquired the managed IT services business unit of ECHO Technology Solutions. The transaction brings ECHO's IT services employees and client relationships (largely venture capital and alternative investment firms) into Abacus to expand its scale and capabilities in the San Francisco market while ECHO's Salesforce consulting business remains independent under founder Sejo Jahic.

Nextiva Acquires Thrio to Boost AI-Driven Contact Center Capabilities

January 18, 2024

Cloud & SaaS

Nextiva has acquired Thrio, an AI-driven contact center software provider, to expand its customer experience and contact-center capabilities and bring Thrio's offerings into Nextiva's unified CX platform. The deal gives Nextiva immediate access to Thrio's AI contact-center technology and accelerates its mission to democratize advanced CX tools for businesses of all sizes.

Observe.AI Acquires ScopeAI

August 31, 2021

Software

Observe.AI, the San Francisco–based contact center AI provider, has acquired ScopeAI to add omnichannel conversation intelligence (chat, email, social) and related product and engineering talent. The deal expands Observe.AI's capabilities beyond voice to deliver unified voice-and-text conversation insights and positions ScopeAI's CEO Natalie Abeysena to lead the new Omnichannel product line.

Voices Acquires Voices.ai to Launch Developer Platform for Voice Applications

April 24, 2023

AI & Machine Learning

Voices, the global voice-over marketplace, has acquired Voices.ai and plans to launch a next-generation developer platform for voice applications that will include APIs, libraries, documentation and cloud infrastructure. The acquisition supports Voices’ push into AI-generated voices and developer-focused tools to serve use cases such as voice assistants, eLearning and real-time synthetic voice applications.