Calabrio Acquires Wysdom

Calabrio Acquires Echo AI

December 11, 2024

AI & Machine Learning

Calabrio has acquired Echo AI, a generative AI-native conversation intelligence platform, to integrate real-time generative-AI conversation insights into its Calabrio ONE suite. The acquisition strengthens Calabrio's AI capabilities for contact centers—improving automated quality management, agent coaching, and CX intelligence across omnichannel interactions.

Cognizant Acquires Inawisdom

December 28, 2020

AI & Machine Learning

Cognizant acquired UK-based AI and machine learning consultancy Inawisdom to bolster its data, analytics and cloud-native AI capabilities. The deal brings Inawisdom's AWS-focused ML expertise and RAMP platform into Cognizant's Digital Business group; financial terms were not disclosed.

Workday Acquires Paradox

October 1, 2025

Cloud & SaaS

Workday, Inc. has completed its acquisition of Paradox, a conversational AI candidate experience provider, integrating Paradox’s AI agent into Workday Recruiting to create an end-to-end, AI-powered talent acquisition suite. The deal expands Workday’s AI agent portfolio and strengthens its capabilities for high-volume and frontline hiring across retail, healthcare, and other industries.

BlackLine Acquires WiseLayer

December 17, 2025

AI & Machine Learning

BlackLine, the cloud-based platform for the Office of the CFO, has acquired New York-based WiseLayer, a maker of AI-powered agents for finance and accounting. The acquisition will embed WiseLayer's judgment-capable AI agents into BlackLine's Verity suite to automate complex accounting workflows such as accruals and payroll; terms were not disclosed.

Dialpad Acquires Kare Knowledgeware

September 15, 2021

Software

Dialpad Inc. acquired Kare Knowledgeware to integrate its AI-driven knowledge management, search and workflow orchestration capabilities into Dialpad Contact Center. The deal expands Dialpad’s conversational AI and self-service functionality to improve customer and agent experience through deeper NLP, automated engagement and real-time agent assistance.

Qlik Acquires CrunchBot and Crunch Data

January 22, 2019

AI & Machine Learning

Qlik has acquired the CrunchBot AI analytics bot and the team from Crunch Data to expand conversational analytics and augmented intelligence within Qlik Sense and collaboration platforms. The purchase brings CrunchBot's natural-language query and NLG capabilities plus Crunch Data's AI/solution development specialists into Qlik's product and customer-success organization to drive analytics adoption and data literacy.