Verint Acquires Conversocial

Verint Acquires Cogito

December 5, 2024

Software

Verint completed the acquisition of Cogito in October 2024, adding Cogito’s real-time agent coaching and conversation AI capabilities to its CX Automation portfolio. Verint has already integrated Cogito technology to launch the Verint CX/EX Scoring Bot, leveraging Cogito’s ability to analyze 200+ acoustic and lexical signals to score live customer-agent interactions and improve contact center performance.

Verint Systems Acquires Next IT

December 20, 2017

AI & Machine Learning

Verint Systems Inc. (Nasdaq: VRNT) has acquired all outstanding equity interests in Next IT Corporation and its affiliate Next IT Innovation Labs, LLC for roughly $30 million in cash at closing, plus potential future cash payments. The acquisition adds conversational AI and intelligent virtual assistant capabilities to Verint's cloud self-service and automation portfolio to accelerate its AI-driven customer engagement solutions.

Thoma Bravo Acquires Verint Systems and Combines It with Calabrio

November 26, 2025

Cloud & SaaS

Thoma Bravo completed its acquisition of Verint Systems, a leader in AI-driven customer experience (CX) automation, following a transaction valued at approximately $2.0 billion that closed on November 26, 2025. The firm will combine Verint with its portfolio company Calabrio to create a unified AI-powered CX platform; Verint CEO Dan Bodner will transition to an advisory role and Mike Lipps will serve as interim CEO of the combined business.

ManyChat Acquires Converlytics

April 7, 2020

Data & Analytics

ManyChat has acquired Converlytics, an e-commerce analytics and attribution tracking provider that connects Facebook Messenger campaigns to Shopify stores. Converlytics founder Dillon Ceglio will continue working with ManyChat as an eCommerce and data analytics consultant, and ManyChat Pro users will receive the enhanced analytics at no additional charge.

ZoomInfo Acquires Conversation-Intelligence Leader Chorus.ai

July 13, 2021

AI & Machine Learning

ZoomInfo agreed to acquire Chorus.ai for approximately $575 million in an all-cash transaction, adding conversation intelligence and AI-driven call analysis to its go-to-market platform. The acquisition expands ZoomInfo's capabilities across the sales funnel by integrating Chorus's ML/NLP conversation insights into ZoomInfo's data, engagement, and workflow products.

Qualtrics Acquires Clarabridge

July 29, 2021

Cloud & SaaS

Qualtrics agreed to acquire Clarabridge in a stock transaction valued at $1.125 billion, bringing Clarabridge's omnichannel conversational analytics and AI capabilities into the Qualtrics Experience Management (XM) platform. The acquisition expands Qualtrics' analytics capabilities for unstructured customer feedback (social, calls, chat, reviews) and is intended to accelerate growth and strengthen its position as the leading XM provider.