Verint Acquires Cogito

December 5, 2024

Verint completed the acquisition of Cogito in October 2024, adding Cogito’s real-time agent coaching and conversation AI capabilities to its CX Automation portfolio. Verint has already integrated Cogito technology to launch the Verint CX/EX Scoring Bot, leveraging Cogito’s ability to analyze 200+ acoustic and lexical signals to score live customer-agent interactions and improve contact center performance.

Buyers
Verint
Targets
Cogito
Industry
Software
Location
Massachusetts, United States
Transaction Type
Buyout

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