NICE Acquires ContactEngine
July 7, 2021
NICE has acquired ContactEngine, a UK-based leader in proactive conversational AI, and integrated the technology into its CXone platform to launch CXone SmartReach. The acquisition brings proactive, multi-day asynchronous conversational capabilities to NICE's cloud CX suite, enabling organizations to engage customers across preferred digital channels before they request service.
- Buyers
- NICE
- Targets
- ContactEngine
- Industry
- Cloud & SaaS
- Location
- United Kingdom
- Transaction Type
- Buyout
Explore More
Related Acquisitions
-
NICE Acquires Cognigy
September 8, 2025
AI & Machine Learning
NICE (Nasdaq: NICE) has completed the acquisition of Cognigy, a provider of enterprise-grade conversational and agentic AI, following receipt of regulatory approvals. The deal combines Cognigy's conversational AI with NICE's CXone Mpower platform to accelerate NICE's AI roadmap and deliver integrated, AI-first customer experience capabilities to enterprise customers worldwide.
-
NICE Acquires MindTouch
April 20, 2021
Cloud & SaaS
NICE has acquired MindTouch, a San Diego–based knowledge management software company, to strengthen its digital self-service and knowledge capabilities within the NICE CXone platform. MindTouch, founded in 2005, reported about 100 employees and over 300 customers in 2020; financial terms were not disclosed.
-
NICE Acquires LiveVox
October 4, 2023
Cloud & SaaS
NICE has entered into a definitive agreement to acquire LiveVox, a cloud CCaaS provider, in a cash transaction that pays LiveVox stockholders $3.74 per share. The acquisition brings LiveVox's AI-driven proactive outreach capabilities into NICE's CXone platform to create a unified, interaction-centric conversational AI offering; the deal closed and is expected to be accretive to NICE in 2024.
-
Nextiva Acquires Thrio to Boost AI-Driven Contact Center Capabilities
January 18, 2024
Cloud & SaaS
Nextiva has acquired Thrio, an AI-driven contact center software provider, to expand its customer experience and contact-center capabilities and bring Thrio's offerings into Nextiva's unified CX platform. The deal gives Nextiva immediate access to Thrio's AI contact-center technology and accelerates its mission to democratize advanced CX tools for businesses of all sizes.
-
Avaya Acquires Edify
May 9, 2024
Cloud & SaaS
Avaya has acquired Edify, a cloud-native, no-code contact center and real-time communications platform, integrating Edify's AI-powered journey orchestration and workflow capabilities into the Avaya Experience Platform (AXP). The deal, closed in May 2024 for undisclosed terms, also brings Edify's engineering talent into Avaya's organization to accelerate product innovation and delivery.
-
SurePoint Technologies Acquires Cole Valley Software (ContactEase)
February 16, 2022
Cloud & SaaS
SurePoint Technologies has acquired Cole Valley Software, maker of ContactEase, a CRM tailored for law firms. The acquisition integrates ContactEase's CRM into SurePoint's cloud practice- and financial-management platform, creating a unified cloud solution for law-firm CRM, practice management and financial data to help firms better manage and grow client relationships.
Track M&A activity that matters to you
Get real-time deal alerts, build buyer lists with AI, and access our full acquisition database. Start your free trial today.