Elixirr Acquires Generative AI Platform Responsum

Resolve Acquires Espressive to Add Conversational AI and LLM Capabilities

September 10, 2025

Software

Resolve has acquired Espressive to integrate Espressive's conversational AI and enterprise-optimized LLM capabilities into Resolve's agentic automation and orchestration platform. The acquisition is intended to accelerate Resolve's 'Zero Ticket IT' vision by improving natural language understanding, increasing autonomous ticket resolution, and reducing ticket volume and mean time to resolution for enterprise ITSM.

Elixirr Acquires Insights Firm Hypothesis

October 21, 2024

Consulting

Elixirr has acquired Hypothesis, a Los Angeles–based insights and strategy firm founded in 2000. The acquisition expands Elixirr's research, qualitative and quantitative capabilities and strengthens its US presence while adding expertise across technology, media & entertainment, and retail/CPG sectors.

Calabrio Acquires Echo AI

December 11, 2024

AI & Machine Learning

Calabrio has acquired Echo AI, a generative AI-native conversation intelligence platform, to integrate real-time generative-AI conversation insights into its Calabrio ONE suite. The acquisition strengthens Calabrio's AI capabilities for contact centers—improving automated quality management, agent coaching, and CX intelligence across omnichannel interactions.

Elixirr Acquires Insigniam

December 11, 2023

Consulting

Elixirr, the London-based challenger consultancy, has acquired U.S. management consultancy Insigniam to expand its capabilities and U.S. footprint. The deal brings Insigniam's team and expertise in organizational breakthroughs, innovation and transformation into Elixirr as the firm pursues accelerated growth and broader service offerings in the U.S. and European markets.

Pegasystems Acquires Qurious.io for AI-Powered Speech Analytics

January 11, 2021

Software

Pegasystems Inc. acquired Qurious.io, a San Francisco–based provider of real-time AI-powered speech analytics for customer service teams. The acquisition will integrate Qurious.io's speech-to-text, NLP and emotion-detection SaaS capabilities into Pega Customer Service to provide real-time agent insights and coaching; terms were not disclosed.

Tailwind Acquires Replier.ai

March 30, 2022

Software

Tailwind, a PE-backed small-business marketing software platform, has acquired Replier.ai, an AI-driven content- and reply-generation software, to add AI copywriting capability to its product suite. The acquisition — Tailwind's sixth — will integrate Replier.ai's technology across Tailwind's marketing system to help small businesses create tailored marketing content more quickly.