KKR Acquires Majority Stake in Alchemer

Alchemer Acquires Chatmeter

September 24, 2025

Cloud & SaaS

Alchemer has acquired Chatmeter from PSG in a deal that expands Alchemer’s customer experience platform by combining direct feedback (surveys) with Chatmeter’s AI-powered reputation and indirect-feedback capabilities. Terms were not disclosed; the acquisition aims to create a unified feedback intelligence platform for multi-location brands across retail, hospitality, financial services and other industries.

Accel‑KKR Acquires Majority Stake in Arbiter

September 23, 2025

Software

Accel‑KKR has acquired a majority stake in Arbiter, a Sandy, Utah‑based provider of athletic and school operations management software. Serent Capital, which partnered with Arbiter in 2017, will retain a minority equity position; the investment is intended to accelerate product innovation, expanded services, and scale across the K‑12 and youth sports market.

Alchemer Acquires Apptentive

January 4, 2023

Cloud & SaaS

Alchemer has acquired Apptentive, a Seattle-based leader in mobile feedback technology, to integrate mobile-first feedback capabilities into its enterprise experience management platform. The deal expands Alchemer's ability to collect in-app feedback and provides Apptentive customers access to Alchemer's survey, workflow and integrations with platforms like Salesforce, Microsoft Teams, and Slack.

KKR Acquires Majority Stake in apexanalytix from Carousel Capital

June 6, 2022

Data & Analytics

KKR has signed a definitive agreement to acquire a majority interest in apexanalytix, a supply-chain software, data and analytics provider. Carousel Capital will remain a significant minority owner; KKR’s investment is intended to accelerate apexanalytix’s global expansion, product development and talent recruitment.

KKR to Acquire a Majority Stake in Probe CX

September 30, 2021

IT Services

KKR will acquire a majority stake in Probe CX (Probe), alongside existing management, in a deal announced by Quadrant Private Equity, Five V Capital, Rodney Kagan, and other shareholders. The investment is expected to bolster Probe CX’s growth and strengthen its digital capabilities for customer experience (CX) and business process outsourcing (BPO) services.

Accel-KKR Takes Majority Growth Stake in Duett AS

December 12, 2019

Cloud & SaaS

Accel-KKR has made a majority growth investment in Duett AS, a Norway-based provider of SaaS accounting solutions for professional accountants and their clients. The capital will be used to accelerate Duett's vertical and geographic expansion across Scandinavia and beyond; Accel-KKR partners will join Duett's board to support scaling efforts.