Cyara Acquires Botium to Add Automated Chatbot Testing

Cyara Acquires QBox to Boost Conversational AI Testing

November 28, 2023

AI & Machine Learning

Cyara has acquired conversational AI testing company QBox to expand its chatbot and voicebot testing, monitoring, and NLP validation capabilities. The deal integrates QBox’s NLP-driven testing platform into Cyara’s AI-powered CX Assurance suite to strengthen conversational AI optimization for enterprise customers.

Cyara Acquires Spearline

March 27, 2023

Telecommunications

Cyara, a provider of Customer Experience (CX) Assurance solutions, has acquired Ireland-headquartered Spearline to expand its global in-country dialing and WebRTC testing and monitoring capabilities. The acquisition enhances Cyara's contact center, chatbot and WebRTC assurance offerings and extends its global testing footprint; financial terms were not disclosed.

Cyara Acquires CentraCX

June 20, 2023

Cloud & SaaS

Cyara, an AI-led customer experience (CX) transformation platform, has acquired CentraCX, a SaaS Voice of the Customer (VOC) solution built for enterprise contact centers. The acquisition adds CentraCX's customer feedback and VOC analytics capabilities to Cyara's CX assurance platform to deliver integrated insights for CX design, testing and continuous improvement.

Red Hat Acquires Chatterbox Labs to Add AI Safety Testing and Guardrails

December 17, 2025

AI & Machine Learning

Red Hat has acquired Chatterbox Labs, a London-based AI safety and security testing firm, to integrate automated model-agnostic safety testing and generative-AI guardrails into the Red Hat AI portfolio. The acquisition expands Red Hat's capabilities for deploying trustworthy, production-grade AI across hybrid cloud environments; financial terms were not disclosed.

K1 Investment Management Invests Over $350M in Cyara

January 31, 2022

Cloud & SaaS

Cyara, a provider of automated customer experience (CX) assurance software, has secured more than $350 million in growth investment from K1 Investment Management. The capital will be used to accelerate product innovation, expand into new digital channels, pursue strategic acquisitions, and fund geographic expansion while Peakspan remains a minority shareholder.

Capacity Acquires Creovai to Add Real-Time Agent Assist and Automated QA

October 16, 2025

Cloud & SaaS

Capacity, the St. Louis–based AI-powered support automation platform, has acquired Creovai, a conversation-intelligence company formed in 2024 from the merger of Tethr and Awaken Intelligence. The deal — terms confidential — brings real-time agent assist, automated quality assurance and deeper conversational intelligence into Capacity's platform while Creovai will continue to operate independently as it integrates into Capacity.