Cyara Acquires QBox to Boost Conversational AI Testing

Cyara Acquires Botium to Add Automated Chatbot Testing

April 5, 2022

Software

Cyara, provider of an automated Customer Experience (CX) Assurance platform, has acquired Botium, a Vienna-based leader in automated chatbot and conversational AI testing. The acquisition expands Cyara's digital CX assurance capabilities—adding chatbot/NLU testing—and supports its international growth and product innovation following a recent $350 million growth investment.

Cyara Acquires CentraCX

June 20, 2023

Cloud & SaaS

Cyara, an AI-led customer experience (CX) transformation platform, has acquired CentraCX, a SaaS Voice of the Customer (VOC) solution built for enterprise contact centers. The acquisition adds CentraCX's customer feedback and VOC analytics capabilities to Cyara's CX assurance platform to deliver integrated insights for CX design, testing and continuous improvement.

K1 Investment Management Invests Over $350M in Cyara

January 31, 2022

Cloud & SaaS

Cyara, a provider of automated customer experience (CX) assurance software, has secured more than $350 million in growth investment from K1 Investment Management. The capital will be used to accelerate product innovation, expand into new digital channels, pursue strategic acquisitions, and fund geographic expansion while Peakspan remains a minority shareholder.

Red Hat Acquires Chatterbox Labs to Add AI Safety Testing and Guardrails

December 17, 2025

AI & Machine Learning

Red Hat has acquired Chatterbox Labs, a London-based AI safety and security testing firm, to integrate automated model-agnostic safety testing and generative-AI guardrails into the Red Hat AI portfolio. The acquisition expands Red Hat's capabilities for deploying trustworthy, production-grade AI across hybrid cloud environments; financial terms were not disclosed.

Cyara Acquires Spearline

March 27, 2023

Telecommunications

Cyara, a provider of Customer Experience (CX) Assurance solutions, has acquired Ireland-headquartered Spearline to expand its global in-country dialing and WebRTC testing and monitoring capabilities. The acquisition enhances Cyara's contact center, chatbot and WebRTC assurance offerings and extends its global testing footprint; financial terms were not disclosed.

Pegasystems Acquires Qurious.io for AI-Powered Speech Analytics

January 11, 2021

Software

Pegasystems Inc. acquired Qurious.io, a San Francisco–based provider of real-time AI-powered speech analytics for customer service teams. The acquisition will integrate Qurious.io's speech-to-text, NLP and emotion-detection SaaS capabilities into Pega Customer Service to provide real-time agent insights and coaching; terms were not disclosed.