CallMiner Acquires Audio Capture Provider OrecX

CallMiner Acquires VOCALLS

June 3, 2025

AI & Machine Learning

CallMiner has acquired VOCALLS, a Prague-based voice-first conversational AI and automation platform, to integrate native voice and text virtual agents and task automation into its conversation-intelligence platform. The acquisition expands CallMiner's capabilities for contact center automation and omnichannel CX, enabling end-to-end analytics-driven automation across voice, chat, messaging and email.

Heap Acquires Auryc

June 1, 2022

Cloud & SaaS

Heap has acquired Auryc to integrate session replay, heat mapping, and Voice of Customer capabilities into Heap's quantitative analytics platform. The acquisition expands Heap's product capabilities to offer a combined native quantitative and qualitative digital insights solution and brings Auryc CEO Jinlin Wang into Heap as Chief Strategy Officer.

Netcall Acquires Skore Labs Limited

January 23, 2024

Cloud & SaaS

Netcall has acquired Portsmouth-based process improvement platform provider Skore Labs Limited to integrate Skore's process mapping and analysis capabilities into its Liberty Suite. The deal expands Netcall's digital transformation offering—combining low-code, RPA, process mapping, contact centre and AI capabilities—to help customers map, analyze and automate processes more quickly.

AURELIUS Acquires Minova Group from Orica

March 2, 2022

Manufacturing

AURELIUS Group completed the acquisition of Minova in a global carve-out from Orica Limited for an enterprise value of approximately EUR 114 million (AUD 180 million). The deal is executed via AURELIUS' co‑investment structure (AURELIUS European Opportunities Fund IV 70% / AURELIUS Equity Opportunities SE & Co. KGaA 30%); Minova is a London‑headquartered manufacturer of ground‑control products serving mining and infrastructure markets with >1,000 employees and ~EUR 300m revenue (2021).

ResultsCX Acquires Aucera

March 20, 2025

Professional Services

ResultsCX has acquired Aucera (formerly DialAmerica), a large privately owned Customer Experience Management (CXM) and contact-center operator, broadening ResultsCX's US footprint and strengthening its Healthcare, BFSI and Utilities capabilities. The deal brings more than 1,200 Aucera employees into ResultsCX's global team; ResultsCX is backed by ChrysCapital.

Altair Acquires RapidMiner

September 16, 2022

Data & Analytics

Altair has signed and completed a definitive agreement to acquire RapidMiner, a provider of low-code data analytics and machine learning software. The acquisition expands Altair's end-to-end data analytics and machine learning capabilities, integrating RapidMiner's desktop and cloud platforms into Altair's analytics portfolio to better serve industries such as manufacturing and financial services.