CallMiner Acquires VOCALLS

CallMiner Acquires Audio Capture Provider OrecX

October 18, 2021

Software

CallMiner has acquired OrecX, a North America-based provider of audio and screen capture software used for call recording and analytics. The acquisition brings OrecX's recording technology and integrations (on-premise and CCaaS) into CallMiner's conversation analytics platform to strengthen real-time and post-call transcription and expand use cases across contact centers, enterprise sales and healthcare.

Volaris Group Acquires AVENCALL

January 18, 2024

Software

Volaris Group, a division of Constellation Software Inc., has acquired AVENCALL SAS, a Lyon-based provider of unified communications and contact center software (including the XiVO product). AVENCALL was previously a subsidiary of Wisper Group; Volaris said the acquisition will support AVENCALL’s growth in government administration and contact center markets.

Voices Acquires Voices.ai to Launch Developer Platform for Voice Applications

April 24, 2023

AI & Machine Learning

Voices, the global voice-over marketplace, has acquired Voices.ai and plans to launch a next-generation developer platform for voice applications that will include APIs, libraries, documentation and cloud infrastructure. The acquisition supports Voices’ push into AI-generated voices and developer-focused tools to serve use cases such as voice assistants, eLearning and real-time synthetic voice applications.

Veritone Acquires VocaliD

June 16, 2022

AI & Machine Learning

Veritone, Inc. acquired VocaliD, Inc., a U.S.-based pioneer in personalized synthetic voices, to expand and enhance its Veritone Voice capabilities and integrate VocaliD's proprietary voice modeling and audio mixing technology into its aiWARE platform. The VocaliD team will join Veritone's Commercial Enterprise division, enabling expanded enterprise-grade synthetic voice offerings for brands, broadcasters, podcasters and other customers.

Qualfon Acquires VOXDATA Solutions

January 19, 2024

Professional Services

Qualfon has acquired Montreal-based VOXDATA Solutions, adding Canadian on-site and remote French-language contact center capabilities to its global customer experience platform. The deal expands Qualfon's geographic footprint and service offering to better serve clients across North America.

Waterfield Technologies Acquires VoxGen

January 27, 2022

AI & Machine Learning

Waterfield Technologies has acquired VoxGen, a UK-based conversational AI bot strategy and design specialist, to expand its conversational AI practice and contact-center capabilities. The deal strengthens Waterfield's ability to serve mid-market to enterprise clients across retail, healthcare, government and other B2C sectors.