Zendesk Completes Acquisition of Forethought
March 11, 2026
Zendesk completed its acquisition of Forethought to expand its customer-service Resolution Platform with self-improving AI agents. The combined offering is designed to resolve end-to-end interactions across channels such as chat, email, and voice, and to continuously improve via a “Resolution Learning Loop.”
- Buyers
- Zendesk, Inc.
- Targets
- Forethought
- Industry
- Cloud & SaaS
- Location
- United States
- Transaction Type
- Buyout
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