Zendesk Acquires Klaus

Zendesk to Acquire Forethought to Expand Self-Improving AI Agents for Customer Service

March 11, 2026

Cloud & SaaS

Zendesk entered into a definitive agreement to acquire Forethought to expand its AI agent offering on the Zendesk Resolution Platform. The deal is designed to advance “self-improving” and more autonomous AI agents that can resolve customer service interactions end-to-end across channels, including voice and workflows in enterprise environments without APIs.

Zendesk Acquires Unleash

December 18, 2025

AI & Machine Learning

Zendesk has acquired Unleash, an AI-powered enterprise search platform, to strengthen its employee service and knowledge capabilities by adding generative AI search, permission-based retrieval, and deep channel integrations. The acquisition embeds Unleash’s connectors and native AI agents into Zendesk’s platform to accelerate time-to-value for internal support while preserving enterprise-grade security and data permissions.

Zendesk Acquires Tymeshift

June 22, 2023

Cloud & SaaS

Zendesk has completed the acquisition of Tymeshift, a workforce management solution built on the Zendesk platform, adding native multi-channel WFM, predictive AI forecasting and automatic scheduling to its CX product set. The AI-powered Tymeshift product—already used by more than 350 Zendesk customers—will be integrated into Zendesk to provide real-time scheduling, forecasting and visibility for contact center and multi-channel support teams.

Zendesk Acquires HyperArc

July 15, 2025

Data & Analytics

Zendesk has acquired HyperArc, an AI-native analytics platform known for its HyperGraph engine and real-time GenAI insights, to accelerate Zendesk's analytics roadmap and build next-generation customer intelligence capabilities. The acquisition will integrate HyperArc's technology and team into Zendesk's analytics offerings to deliver enhanced, GenAI-powered insights and automations for customers.

Quantios Acquires Klea

October 7, 2024

Cloud & SaaS

Quantios, a global SaaS provider for Wealth, Trust and Corporate Services, has completed the acquisition of Klea, an AI-powered legal entity management (LEM) platform headquartered in Belgium. The acquisition combines Klea's LEM and collaboration capabilities with Quantios' existing SaaS suite to accelerate automation and digital transformation for corporate legal teams and multi-client service providers.

Dialpad Acquires Kare Knowledgeware

September 15, 2021

Software

Dialpad Inc. acquired Kare Knowledgeware to integrate its AI-driven knowledge management, search and workflow orchestration capabilities into Dialpad Contact Center. The deal expands Dialpad’s conversational AI and self-service functionality to improve customer and agent experience through deeper NLP, automated engagement and real-time agent assistance.