Zendesk to Acquire Forethought to Expand Self-Improving AI Agents for Customer Service

Zendesk Acquires Tymeshift

June 22, 2023

Cloud & SaaS

Zendesk has completed the acquisition of Tymeshift, a workforce management solution built on the Zendesk platform, adding native multi-channel WFM, predictive AI forecasting and automatic scheduling to its CX product set. The AI-powered Tymeshift product—already used by more than 350 Zendesk customers—will be integrated into Zendesk to provide real-time scheduling, forecasting and visibility for contact center and multi-channel support teams.

Zendesk Acquires Klaus

January 10, 2024

AI & Machine Learning

Zendesk has signed a definitive agreement to acquire Klaus, an AI-powered quality management (QA) platform for customer service. The acquisition is expected to close in Q1 2024 subject to regulatory approvals and customary closing conditions.

Zendesk Acquires Unleash

December 18, 2025

AI & Machine Learning

Zendesk has acquired Unleash, an AI-powered enterprise search platform, to strengthen its employee service and knowledge capabilities by adding generative AI search, permission-based retrieval, and deep channel integrations. The acquisition embeds Unleash’s connectors and native AI agents into Zendesk’s platform to accelerate time-to-value for internal support while preserving enterprise-grade security and data permissions.

ConnectWise Acquires zofiQ to Add Agentic AI Automation

January 22, 2026

AI & Machine Learning

ConnectWise has acquired zofiQ, an agentic AI company that automates high-volume MSP service desk operations, embedding zofiQ agents into ConnectWise PSA workflows. The acquisition is intended to accelerate ConnectWise's "Age of Autonomous Service," extend agentic automation across its platform (PSA, RMM, cybersecurity, data protection), and help MSP partners scale service delivery without proportionally increasing headcount.

Zendesk Acquires HyperArc

July 15, 2025

Data & Analytics

Zendesk has acquired HyperArc, an AI-native analytics platform known for its HyperGraph engine and real-time GenAI insights, to accelerate Zendesk's analytics roadmap and build next-generation customer intelligence capabilities. The acquisition will integrate HyperArc's technology and team into Zendesk's analytics offerings to deliver enhanced, GenAI-powered insights and automations for customers.

Blend360 Acquires FutureproofAI, Inc.

May 23, 2023

Data & Analytics

Blend360, a data science solutions provider, has acquired FutureproofAI, Inc., a specialist technology consultancy focused on omnichannel decision management and implementation of Pegasystems' Customer Decision Hub. The deal expands Blend360's data engineering and analytics capabilities to better serve large enterprise clients across the US and EMEA and accelerate AI-powered real-time customer decisioning implementations.