Tracked deals
6
6 tracked deals across 2023-2026.
Operating Company
Software
Capacity
University City, Missouri, United States
Capacity is an omnichannel support automation platform that helps organizations drive down support costs and improve efficiency using practical and generative AI. It provides intelligent virtual agents, employee enablement, and agent assist, and automates support across channels like chat, SMS, voice, web, and email.
- Focus Areas
- Contact center automation, Conversational AI, Conversation intelligence
- Website
- capacity.com
Recent pace
2
2 tracked deals announced in the last 12 months.
Deal mix
Buyout
5 buyout · 1 addon
Capacity Acquisition Volume by Year
Last 4 years
Actual
Full-year estimate
Supporting Data
Recent Transactions
-
April 28, 2026
- Buyer
- Capacity
- Target
- DevRefactory
- Industry
- Cloud & SaaS
- Location
- Ohio, United States
- Type
- Buyout
Capacity, an AI-powered support automation platform, has acquired DevRefactory, a customer experience software platform focused on omnichannel journey orchestration and embedded middleware. Hyde Park Capital acted as DevRefactory’s exclusive investment banker for the transaction.
-
April 21, 2026
- Buyer
- Capacity
- Target
- Lang.ai
- Industry
- Cloud & SaaS
- Location
- United States
- Type
- Addon
Capacity, an AI-powered support automation platform, announced it has acquired Lang.ai, a San Francisco-based AI analytics company focused on agentic LLM technology. The deal is intended to strengthen Capacity’s AI analytics and agentic capabilities across the customer experience journey.
-
- Buyer
- Capacity
- Target
- Creovai
- Industry
- Cloud & SaaS
- Location
- Texas, United States
- Type
- Buyout
Capacity, the St. Louis–based AI-powered support automation platform, has acquired Creovai, a conversation-intelligence company formed in 2024 from the merger of Tethr and Awaken Intelligence. The deal — terms confidential — brings real-time agent assist, automated quality assurance and deeper conversational intelligence into Capacity's platform while Creovai will continue to operate independently as it integrates into Capacity.
-
September 12, 2025
- Buyer
- Capacity
- Target
- KLaunch
- Industry
- AI & Machine Learning
- Location
- Indiana, United States
- Type
- Buyout
Capacity, the AI-powered support automation platform, has acquired KLaunch, a conversational AI company based in Indianapolis. The acquisition deepens Capacity’s conversational AI capabilities and expands its reach in government, healthcare and nonprofit markets; terms were not disclosed.
-
July 10, 2024
- Buyer
- Capacity
- Target
- CereProc, SmartAction
- Industry
- AI & Machine Learning
- Type
- Buyout
Capacity, an AI-powered support automation platform, has acquired CereProc (Edinburgh) and SmartAction (Fort Worth) to deepen its voice, text-to-speech and virtual-agent offerings for contact centers. The deals (terms confidential) bring CereProc's speech-synthesis technology and SmartAction's NOVA virtual-agent platform and talent into Capacity's omnichannel support platform to accelerate capability expansion for its ~1,900+ customers.
-
January 19, 2023
- Buyer
- Capacity
- Target
- Textel
- Industry
- Cloud & SaaS
- Location
- Missouri, United States
- Type
- Buyout
Capacity, an AI-powered support automation platform, acquired Textel, a cloud-based business texting platform, to add AI-enabled two-way SMS capabilities to its product suite. Textel will operate as a subsidiary and remain headquartered in St. Louis, with the terms of the transaction kept confidential.
Related Acquisition Pages
Cloud & SaaS Buyers & Acquisitions
4 tracked deals by Capacity.
AI & Machine Learning Buyers & Acquisitions
2 tracked deals by Capacity.
Acquisitions in Indiana
1 tracked deal by Capacity.
Acquisitions in Missouri
1 tracked deal by Capacity.
Acquisitions in Ohio
1 tracked deal by Capacity.
Acquisitions in Texas
1 tracked deal by Capacity.
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