Public Company Business Services

Firstsource

Mumbai, Maharashtra, India

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global business process services partner serving enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities. It combines domain expertise, technology, and data and analytics to design, build, and operate intelligent enterprise operations.

Focus Areas
Business Process Services (BPS), Business Process Management (BPM), Business Process Outsourcing (BPO)

Tracked deals

6

6 tracked deals across 2007-2026.

Recent pace

1

1 tracked deal announced in the last 12 months.

Deal mix

Buyout

6 buyout

Firstsource Acquisition Volume by Year

Last 4 years

Acquisition volume by year Annual acquisition counts for the last 4 years for Firstsource. 1 2020 1 2021 2 2024 ~1 est. 1 2026
Actual Full-year estimate

Supporting Data

Recent Transactions

  • Buyer
    Firstsource Solutions Limited
    Target
    TeleMedik
    Location
    Puerto Rico, United States
    Type
    Buyout

    Firstsource Solutions Limited has acquired Puerto Rico–based TeleMedik to strengthen its digital and clinical capabilities in the U.S. healthcare payer and provider markets. The deal expands Firstsource’s utilization and care-management offerings and adds operational delivery in Puerto Rico to support Medicaid, Medicare Advantage and dual-eligible populations.

  • Buyer
    Firstsource Solutions Limited
    Target
    Ascensos
    Location
    Scotland, United Kingdom
    Type
    Buyout

    Firstsource Solutions Limited has acquired Ascensos, a UK-headquartered customer experience outsourcing partner focused on retail and eCommerce. Ascensos will operate as a separate business unit within Firstsource, retaining its Scottish HQ and CEO, and the deal strengthens Firstsource's retail vertical capabilities, nearshore delivery footprint and multi-lingual CX services.

  • Buyer
    Firstsource Solutions Limited
    Target
    Quintessence Business Solutions & Services Private Limited
    Location
    Tamil Nadu, India
    Type
    Buyout

    Firstsource Solutions Limited has acquired Quintessence Business Solutions & Services Pvt. Ltd., an India-based revenue cycle management (RCM) services and technology provider. The acquisition expands Firstsource's AI-enabled end-to-end RCM capabilities and offshore delivery footprint to better serve US hospitals, physician practices, and integrated health systems.

  • Buyer
    Firstsource Solutions Limited
    Target
    American Recovery Services, Inc.
    Type
    Buyout

    Firstsource Solutions Limited has agreed to acquire American Recovery Services, Inc. (ARSI), a nationwide legal collections network headquartered in Southern California. The acquisition adds legal-stage collections capabilities to Firstsource’s U.S. receivables management offering, strengthening its end-to-end debt recovery services for banks, financial institutions and fintech clients.

  • Buyer
    Firstsource Solutions Limited
    Target
    PatientMatters
    Seller
    Century Equity Partners
    Type
    Buyout

    Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, has acquired PatientMatters, a Century Equity Partners portfolio company and US-based provider of healthcare Revenue Cycle Management (RCM) solutions. The acquisition strengthens Firstsource's provider business by adding PatientMatters' pre-authorization and patient bill-estimation capabilities and expands its presence in large US markets such as Texas and New York.

  • Buyer
    Firstsource Solutions Ltd
    Target
    MedAssist Inc
    Location
    United States
    Type
    Buyout

    Firstsource Solutions Ltd has acquired U.S.-based MedAssist Inc for $330 million, funded primarily by $275 million of debt raised by its U.S. subsidiary and internal accruals. The deal expands Firstsource's U.S. healthcare capabilities by adding provider-side revenue cycle management services (serving hospitals and physician groups) to its existing payor-side presence.

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