Operating Company Software

Puzzel

Oslo, Norway

Puzzel is an AI-powered CX platform for contact centers and customer service teams, combining contact centre, self-service and AI capabilities to automate tasks, provide insight and personalize customer support across interactions.

Focus Areas
Contact center software, CCaaS / customer experience (CX) platform, AI-enabled customer engagement
Website
www.puzzel.com

Tracked deals

4

4 tracked deals across 2019-2022.

Recent pace

0

0 tracked deals announced in the last 12 months.

Deal mix

Addon

4 addon

Puzzel Acquisition Volume by Year

Last 4 years

Acquisition volume by year Annual acquisition counts for the last 4 years for Puzzel. 1 2019 1 2020 1 2021 1 2022

Supporting Data

Recent Transactions

  • Marlin Equity's Puzzel Acquires S2 Communications AB
    November 1, 2022
    Buyer
    Marlin Equity Partners, Puzzel
    Target
    S2 Communications AB
    Industry
    Cloud & SaaS
    Location
    Uppsala County, Sweden
    Type
    Addon

    Marlin Equity Partners has acquired S2 Communications AB and will merge the business into its existing portfolio company, Puzzel, to strengthen Puzzel's cloud contact center (CCaaS) capabilities. The acquisition adds S2’s outbound campaign management and dialler functionality, expanding Puzzel’s product offering and footprint in the Nordics, particularly Sweden.

  • Marlin-backed Puzzel Acquires Vergic
    October 11, 2021
    Buyer
    Puzzel, Marlin Equity Partners
    Target
    Vergic Group AB
    Industry
    Cloud & SaaS
    Location
    Skåne County, Sweden
    Type
    Addon

    Marlin Equity Partners portfolio company Puzzel has acquired Vergic Group AB, a Malmö-based digital-first customer engagement platform. The acquisition will merge Vergic into Puzzel to expand Puzzel's cloud-based contact centre (CCaaS) capabilities with video, co-browsing, site messaging and AI-driven engagement features.

  • Marlin-backed Puzzel Acquires U-Source Limited (U-WFM)
    April 15, 2020
    Buyer
    Marlin Equity Partners, Puzzel
    Target
    U-Source Limited (U-WFM)
    Industry
    Cloud & SaaS
    Location
    England, United Kingdom
    Type
    Addon

    Marlin Equity Partners has acquired U-Source Limited (U-WFM), a Sheffield-based provider of workforce management and optimization software, and will merge it into Puzzel, Marlin's cloud-based contact centre portfolio company. The deal expands Puzzel's product suite with integrated workforce management capabilities, accelerating its UK expansion and enhancing its end-to-end customer engagement platform.

  • Puzzel/Marlin Equity Acquires Logicalware
    December 9, 2019
    Buyer
    Marlin Equity Partners, Puzzel
    Target
    Logicalware Ltd.
    Industry
    Cloud & SaaS
    Location
    Scotland, United Kingdom
    Type
    Addon

    Marlin Equity Partners has acquired Logicalware Ltd. and will merge the business into Puzzel, a Marlin portfolio company. The acquisition adds Logicalware's email automation and customer service ticketing capabilities to Puzzel's CCaaS platform to expand functionality and grow Puzzel's presence in the U.K. market.

Related Acquisition Pages

Cloud & SaaS Buyers & Acquisitions 4 tracked deals by Puzzel.

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