iQor CXBPO Acquires JumpCrew

iQor CXBPO Acquires OP360

January 5, 2026

Professional Services

iQor CXBPO (a Mill Point Capital portfolio company) has acquired OP360, a customer experience BPO provider, to expand iQor's global CX and back‑office delivery footprint and deepen its tech‑enabled service capabilities. OP360’s teams across the Philippines, Colombia, India, Trinidad, Egypt and the United States will be integrated into iQor to strengthen scale, talent and industry coverage across healthcare, financial services and digital commerce.

IgniteTech Acquires Certain Assets of BryterCX

January 27, 2022

Software

IgniteTech has signed a definitive agreement to acquire certain assets of BryterCX, a provider of AI-driven customer journey and CX analytics. The acquisition will fold BryterCX's Journey Intelligence platform into IgniteTech's Customer Experience Management suite to expand its CX capabilities and offer the technology through IgniteTech's subscription licensing program.

Mill Point Capital Acquires Majority Stake in iQor

June 11, 2024

IT Services

Mill Point Capital has acquired a majority stake in iQor, a global managed services and customer engagement BPO provider headquartered in Ft. Lauderdale, Florida. The partnership will support iQor's growth plans—including AI-enabled customer experience capabilities and operational improvements—and the deal was signed in May 2024 and completed in June 2024.

InflowCX Acquires BPO Partners

December 14, 2022

Professional Services

InflowCX, a Renovus Capital Partners-backed provider of contact center advisory, consulting and managed services, has acquired Atlanta-based BPO Partners to expand its contact center consulting, outsourcing and technical services capabilities. The deal is an add-on to InflowCX's platform and is intended to accelerate the combined firm's ability to serve enterprise and mid-market clients with CX, contact center technology and outsourcing strategy services.

EmployBridge Acquires Bluecrew from IAC

November 9, 2022

Staffing & HR

EmployBridge, a PE-backed leader in light-industrial staffing, has completed its acquisition of Bluecrew, a W‑2 workforce-as-a-service platform, from IAC. The deal combines EmployBridge's scale with Bluecrew's digital-first technology; IAC received cash and combined-company stock and will be a minority shareholder while Apollo-managed funds remain the combined company's controlling shareholder.

Square Acquires Crew to Expand Workforce Management and Team Communication

July 14, 2021

Software

Square, Inc. has acquired Crew, a frontline employee messaging and workforce management platform, to bolster its Team Management and labor-management offerings. The acquisition adds Crew’s messaging, scheduling, and team coordination capabilities to Square’s ecosystem, enabling deeper support for larger and more complex sellers.