McorpCX Acquires myCXvision

Brightstar Corp. Acquires LucidCX

January 19, 2021

Software

Brightstar Corp., a BCP portfolio company and global provider of device lifecycle management solutions, has acquired LucidCX, a provider of customer service management software and services. The acquisition adds premium technical support and omni-channel customer service capabilities to Brightstar's service portfolio and will allow LucidCX to scale through Brightstar's global reach.

Icreon Acquires ChangeCX, an Omnichannel Commerce Consultancy

January 10, 2024

IT Services

Icreon, a New York–based customer experience transformation firm, has acquired ChangeCX, a Plano, Texas–headquartered omnichannel commerce consultancy. The acquisition expands Icreon’s commerce and composable commerce capabilities (commercetools, NewStore, Salesforce) and strengthens its offering across B2B and B2C eCommerce, POS and omnichannel inventory management for retail, consumer goods and manufacturing clients.

Alithya Acquires XRM Vision

December 2, 2024

IT Services

Alithya Group Inc. has acquired XRM Vision for up to C$35 million in a mix of cash, Alithya Class A shares and a potential earnout. The deal brings about 85 Microsoft-focused CRM and Project Portfolio Management specialists into Alithya, expanding its Microsoft Dynamics 365, Power Platform and smart-shoring capabilities across Canada and Morocco.

InMoment Acquires MaritzCX

February 26, 2020

Cloud & SaaS

InMoment and MaritzCX entered into a definitive agreement to combine their customer experience (CX) businesses, creating a larger CX platform and services organization backed by private equity firm Madison Dearborn Partners. The combined company will support over 2,000 brands with a global team of approximately 1,500 employees and consolidate leadership across retail, hospitality, automotive and financial services.

ChrysCapital Acquires ResultsCX from One Equity Partners

October 4, 2021

Professional Services

ChrysCapital has acquired ResultsCX from One Equity Partners in a private transaction; financial terms were not disclosed. ResultsCX, a Fort Lauderdale–headquartered customer experience and contact center services provider with ~20,000 employees and global delivery centers, was grown under OEP through multiple strategic add-ons and digital capability investments.

GOcxm Acquires MobileXCo

September 15, 2025

Marketing & Advertising

Toronto-based GOcxm has acquired MobileXCo, a mobile-first shopper engagement and research specialist, for an undisclosed amount. The deal integrates MobileXCo's loyalty, gamification and consumer-research capabilities into GOcxm's AI-enabled retail execution and consumer engagement platform to strengthen commerce marketing and retail execution offerings for CPG brands.