Medallia Acquires Sense360

Thoma Bravo Acquires Medallia for $6.4B

October 29, 2021

Cloud & SaaS

Thoma Bravo completed its all-cash acquisition of Medallia, a San Francisco–based leader in customer and employee experience software, in a transaction valued at approximately $6.4 billion. Medallia shareholders received $34.00 per share; Thoma Bravo said it will leverage its software operating expertise and the company’s SaaS and AI capabilities to expand Medallia’s customer reach and accelerate product innovation.

Medallia Acquires LivingLens

February 6, 2020

Cloud & SaaS

Medallia, the experience-management SaaS leader, agreed to acquire LivingLens, a Liverpool-based video feedback and intelligence platform, for approximately $26 million in cash. The acquisition brings video-based speech, emotion and sentiment analytics into Medallia’s Experience Cloud to expand its customer and employee feedback capabilities.

Medallia Acquires Decibel

March 1, 2021

Cloud & SaaS

Medallia Inc. entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics, for approximately $160 million in cash. The deal, which includes the sale of Perwyn Growth Capital's investment, was expected to close in March 2021 and will add Decibel's always-on digital journey and experience capabilities to Medallia's Experience Cloud.

Medallia Acquires Thunderhead

January 20, 2022

Cloud & SaaS

Medallia, Inc. has signed a definitive agreement to acquire Thunderhead, a leader in journey orchestration and real-time interaction management. The acquisition will integrate Thunderhead’s ONE platform into Medallia Experience Cloud to enable individualized, every-channel customer journeys at scale; the deal is expected to close in the first quarter of the fiscal year.

ScalePad Acquires Cognition360

February 7, 2023

Data & Analytics

ScalePad, a Vancouver-based provider of asset lifecycle management and BCDR solutions for MSPs, has acquired Cognition360, a business intelligence and analytics platform built for managed service providers. The acquisition expands ScalePad’s capabilities into BI/analytics and predictive insights, allowing integration of Cognition360’s reporting and ML-driven analytics into ScalePad’s suite to better serve MSP customers.

Medallia Acquires Zingle

September 24, 2019

Cloud & SaaS

Medallia, the San Francisco-based experience management SaaS company, acquired Zingle — a Carlsbad-based real-time mobile messaging and customer engagement platform for hospitality, travel and retail — for approximately $42 million in cash. The acquisition brings Zingle's messaging, AI-driven workflow and connector capabilities into the Medallia Experience Cloud to enable real-time feedback and action across customer journeys.