Medallia Acquires Decibel

Medallia Acquires Sense360

September 14, 2020

Data & Analytics

Medallia, the experience management SaaS leader, acquired consumer insights platform Sense360 for approximately $44 million in cash. The acquisition brings Sense360’s real-time consumer and competitive intelligence into Medallia’s Experience Cloud to expand its customer intelligence and benchmarking capabilities across restaurants, retail and CPG clients.

Thoma Bravo Acquires Medallia for $6.4B

October 29, 2021

Cloud & SaaS

Thoma Bravo completed its all-cash acquisition of Medallia, a San Francisco–based leader in customer and employee experience software, in a transaction valued at approximately $6.4 billion. Medallia shareholders received $34.00 per share; Thoma Bravo said it will leverage its software operating expertise and the company’s SaaS and AI capabilities to expand Medallia’s customer reach and accelerate product innovation.

Medallia Acquires Thunderhead

January 20, 2022

Cloud & SaaS

Medallia, Inc. has signed a definitive agreement to acquire Thunderhead, a leader in journey orchestration and real-time interaction management. The acquisition will integrate Thunderhead’s ONE platform into Medallia Experience Cloud to enable individualized, every-channel customer journeys at scale; the deal is expected to close in the first quarter of the fiscal year.

Medallia Acquires LivingLens

February 6, 2020

Cloud & SaaS

Medallia, the experience-management SaaS leader, agreed to acquire LivingLens, a Liverpool-based video feedback and intelligence platform, for approximately $26 million in cash. The acquisition brings video-based speech, emotion and sentiment analytics into Medallia’s Experience Cloud to expand its customer and employee feedback capabilities.

Medallia Acquires Voci Technologies

April 22, 2020

AI & Machine Learning

Medallia, the San Francisco–based experience management SaaS provider, agreed to acquire Pittsburgh-based Voci Technologies, a real-time speech-to-text and AI transcription platform, for approximately $59 million in cash. The deal, announced April 22, 2020, is expected to close in May 2020 and will integrate Voci's real-time speech-to-text and deep-learning capabilities into the Medallia Experience Cloud to enhance contact-center analytics and customer experience insights.

Medallia Acquires CXTeam to Accelerate Growth in Latin America

April 21, 2022

Consulting

Medallia, the San Francisco–based leader in customer and employee experience SaaS, has acquired CXTeam, a Mexico‑headquartered customer experience consulting firm with clients throughout Latin America. The deal aims to accelerate adoption of the Medallia Experience Cloud in the region by bringing CXTeam's local leadership, implementation expertise, and native‑language services into Medallia's operations.