Medallia Acquires Thunderhead

Thoma Bravo Acquires Medallia for $6.4B

October 29, 2021

Cloud & SaaS

Thoma Bravo completed its all-cash acquisition of Medallia, a San Francisco–based leader in customer and employee experience software, in a transaction valued at approximately $6.4 billion. Medallia shareholders received $34.00 per share; Thoma Bravo said it will leverage its software operating expertise and the company’s SaaS and AI capabilities to expand Medallia’s customer reach and accelerate product innovation.

Medallia Acquires Sense360

September 14, 2020

Data & Analytics

Medallia, the experience management SaaS leader, acquired consumer insights platform Sense360 for approximately $44 million in cash. The acquisition brings Sense360’s real-time consumer and competitive intelligence into Medallia’s Experience Cloud to expand its customer intelligence and benchmarking capabilities across restaurants, retail and CPG clients.

Medallia Acquires CXTeam to Accelerate Growth in Latin America

April 21, 2022

Consulting

Medallia, the San Francisco–based leader in customer and employee experience SaaS, has acquired CXTeam, a Mexico‑headquartered customer experience consulting firm with clients throughout Latin America. The deal aims to accelerate adoption of the Medallia Experience Cloud in the region by bringing CXTeam's local leadership, implementation expertise, and native‑language services into Medallia's operations.

Medallia Acquires Decibel

March 1, 2021

Cloud & SaaS

Medallia Inc. entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics, for approximately $160 million in cash. The deal, which includes the sale of Perwyn Growth Capital's investment, was expected to close in March 2021 and will add Decibel's always-on digital journey and experience capabilities to Medallia's Experience Cloud.

Medallia Acquires Zingle

September 24, 2019

Cloud & SaaS

Medallia, the San Francisco-based experience management SaaS company, acquired Zingle — a Carlsbad-based real-time mobile messaging and customer engagement platform for hospitality, travel and retail — for approximately $42 million in cash. The acquisition brings Zingle's messaging, AI-driven workflow and connector capabilities into the Medallia Experience Cloud to enable real-time feedback and action across customer journeys.

Medallia Acquires Mindful from Alpine Investors

August 23, 2022

Cloud & SaaS

Medallia, Inc. has completed the acquisition of Mindful (formerly VHT), a cloud-based contact-center callback technology provider, from private equity firm Alpine Investors. The deal integrates Mindful’s callback automation and SaaS capabilities into Medallia’s Experience Cloud to enhance contact-center orchestration and reduce hold times for enterprise customers; terms were not disclosed.