Hootsuite Acquires Conversational AI Platform Heyday for CA$60M

Hightouch Acquires HeadsUp

November 16, 2023

AI & Machine Learning

Hightouch has acquired HeadsUp, an AI-driven conversion engine, and will integrate HeadsUp’s ML models into its Composable Customer Data Platform to build warehouse-native Customer 360 profiles and predictive conversion signals. HeadsUp co-founder and CEO Earl Lee will join Hightouch to lead AI/ML-driven Customer 360 development, expanding Hightouch’s capabilities for marketing, advertising, and operations use cases.

Verint Acquires Conversocial

August 10, 2021

Cloud & SaaS

Verint acquired Conversocial to expand its cloud customer engagement platform with additional social and messaging channels and strengthen conversational AI capabilities. The deal was announced in August 2021; Conversocial — which has offices in New York and London and roughly 80 employees — was acquired for about $50 million in cash.

Keywords Studios Acquires Helpshift

December 5, 2022

Cloud & SaaS

Keywords Studios acquired Helpshift, a San Francisco–based conversational customer service platform, in a deal valued at $75 million. Helpshift will be integrated into Keywords' Player Support business and combined with Keywords' Kantan AI studio to expand multilingual, AI-driven player support and customer engagement capabilities.

Scurri Acquires HelloDone to Add Conversational AI to Delivery Experience

May 31, 2024

AI & Machine Learning

Delivery management platform Scurri has acquired UK-based conversational AI provider HelloDone. The deal brings HelloDone's conversational post-purchase AI, team and IP into Scurri to expand its post-purchase and customer service capabilities for e-commerce retailers.

BRANDED Acquires Heyday to Form Essor

September 5, 2024

Consumer Products

BRANDED has acquired Heyday and combined the businesses to form Essor, a digitally-native consumer products (CPG) platform that will house a portfolio of challenger health & wellness and lifestyle brands. Essor will operate brands across DTC and major retailers, has approximately $400 million in annual revenue across the consolidated portfolio, secured new equity and a credit facility, and will be led by BRANDED and Heyday leadership.

SoundHound AI Acquires Interactions

September 9, 2025

AI & Machine Learning

SoundHound AI (Nasdaq: SOUN) has acquired Interactions, a pioneer in AI-powered virtual assistants for customer service, for approximately $60 million in cash plus potential additional milestone payments. The acquisition, which adds Interactions' enterprise customer base and conversational AI capabilities to SoundHound's portfolio, is expected to accelerate SoundHound's leadership in agentic AI and expand its enterprise market penetration.