Playvox Acquires Agyle Time; Five Elms Capital Leads $25M Investment

Playvox Acquires Prodsight to Launch Playvox Customer AI

January 12, 2022

AI & Machine Learning

Playvox, a Sunnyvale-based provider of workforce engagement management software, acquired Prodsight, an AI-driven customer interaction analytics SaaS provider, to integrate advanced sentiment analysis, text analytics, and auto-tagging into the Playvox suite. The acquisition — announced Jan. 12, 2022 — will rebrand Prodsight as Playvox Customer AI and strengthen Playvox’s quality management and coaching capabilities for contact centers.

Xero Acquires Planday for €183.5M

March 8, 2021

Cloud & SaaS

Xero, the New Zealand-founded cloud accounting platform, has agreed to acquire Danish staff rota and workforce management SaaS provider Planday for €183.5 million (€155.7m upfront plus up to €27.8m earnout). The deal is expected to close in March 2022 and aims to integrate Planday’s scheduling and workforce tools into Xero’s small-business ecosystem to drive product capability expansion and revenue growth across key European markets.

Five9 Acquires Aceyus

August 7, 2023

Data & Analytics

Five9 agreed to acquire Aceyus, a Charlotte-based provider of advanced data integration and analytics, to integrate Aceyus’s pre-built data connectors and analytics into the Five9 Intelligent CX Platform. The acquisition is intended to streamline large enterprise migrations from on‑premises contact center systems to the cloud, enhance Five9’s contextual data capabilities for personalized customer journeys and support its AI roadmap; the transaction was expected to close by the end of Q3 2023.

Avaya Acquires Edify

May 9, 2024

Cloud & SaaS

Avaya has acquired Edify, a cloud-native, no-code contact center and real-time communications platform, integrating Edify's AI-powered journey orchestration and workflow capabilities into the Avaya Experience Platform (AXP). The deal, closed in May 2024 for undisclosed terms, also brings Edify's engineering talent into Avaya's organization to accelerate product innovation and delivery.

FTV Capital Invests $45M in Agiloft

August 17, 2020

Cloud & SaaS

Agiloft, a Redwood City–based no-code contract and commerce lifecycle management platform, received a $45 million growth equity investment from FTV Capital. The funding will accelerate Agiloft's AI-based product development and support expansion into new verticals and geographies; FTV partners Alex Mason and Abhay Puskoor joined Agiloft's board.

TTEC Acquires VoiceFoundry

August 5, 2020

IT Services

TTEC Holdings, Inc. agreed to acquire VoiceFoundry, a global Amazon Web Services partner that specializes in Amazon Connect deployments and conversational AI. The U.S. and European portions of the deal closed immediately (with Australian and ASEAN regions pending approvals), adding Amazon Connect capabilities to TTEC’s Humanify Cloud and expanding TTEC Digital’s managed services and cloud contact center offerings.